ER Registration Specialist-Admissions - (Night Shift)

General Statement of Job:

This position is responsible for processing all Emergency Room admissions for the hospital. The employee maintains the data integrity in the Mater Patient Index of the computer system.

Essential Functions:

• Assists all patients, family members, physicians, visitors, vendors and employees in a friendly, courteous and professional manner.
• Supports the hospital’s mission, vision and values by presenting a positive and polite manner and offering assistance to all customers.
• Registers Emergency Room patients.
• Follows all registration requirements under the EMTALA laws.
• Verifies insurance coverage and/or verifies and obtains authorization when necessary.
• Obtain and verify patient demographic information and enter information into the HMS system.
• Performs office Assistant duties as needed.
• Completes admissions as directed by physicians’ orders via ER or direct admissions.
• Obtains authorization on all admissions at the time of admission, if required by Insurance Carrier.
• Registers after-hours ancillary visits.
• Ensure that all information is scanned into the patient account.
• Collects co-pays, coinsurance and/or balance due from Emergency Room patients at the time of service.
• Provides written receipts for payments received to the payer.
• Verifies the Emergency Room registrations for accuracy and insurance eligibility.
• Updates patient information received from nursing in patient records and logs enter into HMS patient account.
• Assists the Emergency Services Department as needed.
• Explains patient responsibilities related to insurance plans, co-pays and coinsurance.
• Obtains all proper signatures for patient consent.
• Advises and obtains signatures on all Medicare patient’s Important Message from Medicare Form.
• Maintains productivity records in accordance with the department’s policies and procedures.
• Maintains observance of the fire panel, code blue panel and blood bank panel and notifies appropriate hospital personnel in the event that an abnormality occurs as needed.
• Attends and participates in monthly department staff meetings
• Reviews and signs off on the Communication Book on a daily basis in accordance with applicable compliance requirements.
• Attends mandatory department and hospital in-service training sessions.
• Appropriately routes patients complaints.
• Adheres and follows all hospital and departmental policies and procedures.
• Applies the hospital’s principles of safety in all work practices. Reports any identified safety risks or incidents per the hospital’s policies and procedures.
• Maintains current knowledge of requirements and regulations of specific insurance carriers and corresponding insurance forms, as well as state collection laws and HIPAA as it applies to admitting and registration.
• Maintains a neat, orderly and safe work area.
• Follows all infection control and employee health policies and procedures at all times.
• Maintains patient confidentiality at all times according to the hospital’s established policies and procedures.
• Emergency duty may be required of the incumbent that includes working in special needs or Red Cross shelters or performing other emergency duties including, but not limited to, responses to threats or disasters, man-made or natural.