Service Assistant/ Night Receptionist

Do you want to join a reputable award-winning company such as IHG?, Do you want to work in an industry that offers SO many different career paths? Do you want to express yourself? Do you want flexibility? Do you want to feel safe at work? Do you want to be part of a company that takes sustainability and the environment seriously? Do you want to work for a company that truly values diversity and inclusion?

You answered YES to all of these questions, right? So get applying for this opportunity!!! At Lemo Hotels we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

The Exciting Opportunity

The position of Night Guest Service Assistant has become available at Holiday Inn Express London Croydon. Reporting into the Guest Service Manager, you will assist in the smooth operation of the hotel ensuring high levels of customer service and maximum profitability as well as managing the night shift team. You will be responsible for; duty shifts, ensuring the highest levels of service are given at all times, and ensuring the safety and security of the hotel and guests. The successful applicant for this role will be able to display great leadership skills, have a positive ‘can do’ attitude, be willing to learn and show that they care.

What Are We Looking For?

We’re looking for an individual who ;

• Can ensure that the hotel operates effectively on a day-to-day basis, in line with company and brand standards, and that the appearance of the hotel creates a professional impression to guests and employees.

• Managing night operation and team.

• Dynamic attitude.

• Strong focus on customer service.

• Ability to cope under pressure.

• Strongly motivated and ambition driven.

• Problem solver

• Ability to multitask.

• Warm personality.

The successful applicant for this role will deliver excellent customer service, have a positive ‘can do’ attitude, be willing to learn and show that they care as well as communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests.

Experience of reception/front office in a busy hotel reception desk is preferable but full training is provided. Where Will You Be Working?

The chic, design-led Holiday Inn Express London Croydon hotel is just one mile from rail and Tube services

We pride ourselves on investing on our people and delivering outstanding customer service.

What’s In It for You?

People love to work with IHG because…

• We focus on health, wellbeing, and our communities

• Our people are truly engaged at work

• There’s open, clear communication from the top

• We’ve got great career development opportunities

• There’s a culture of transformation and innovation We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;

• Discounted hotel room rates for you AND your friends and family that will make you really popular! Incentive programmes – to keep you motivated

• Flexible working arrangements because we know your life comes first

• Training programmes – we want you to be the best you can be

The Bigger Picture

Holiday Inn Express London Croydon is managed by Lemo Hotel LTD; an independent owner, working in partnership with one other prestigious hotel brand such as Best Western.

At Holiday Inn Express London Croydon we stand out from our peers, transforming guest expectations and to perform exceptionally on every occasion.

So, if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you.

Job Types: Full-time, Permanent

Pay: From £11.44 per hour

Expected hours: 32 – 40 per week

Benefits:

• Company pension
• Discounted or free food

Schedule:

• 8 hour shift
• Night shift

Work Location: In person