Access Center Representative

About Children’s Minnesota

Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.

Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.

Position Summary

The Access Center Representative role serves as the first point of contact for patients seeking care in our Children's Ambulatory Clinics. This role manages inbound and outbound calls and is responsible for providing outstanding customer service, scheduling accurate and timely appointments, responding to patient inquiries, data entry of patient demographic and insurance information and other duties as needed. This position is a representative of Children's Access Center which assists patients and families in accessing Children's services.

A reliable internet connection is essential for remote work. To effectively support our phone and scheduling software, employees are required to have secure, hard-wired high-speed internet at their own expense. The internet connection must provide a download speed of at least 30 Mbps and an upload speed of 5 Mbps or more. Please note that satellite or hotspot connections are not permitted.

• High School graduate or equivalent
• Minimum two (2) years of customer service work
• Experience working in a health care environment preferred
• Experience working in a contact center preferred
• Experience with Cerner and/or eClinical Works electronic health record preferred
• Ability to manage continuous inbound telephone calls in a contact center model
• Ability to prioritize calls, and redirect emergent calls immediately following department protocols
• Ability to independently problem solve and meet patient and family needs
• Ability to effectively work in both a team environment and independently
• Ability to establish and maintain effective working relationships with provider, patients, families, and employees
• Ability to effectively work in a remote environment and connect via multiple communication channels (phone, email, text, etc.)
• Ability to meet departmental quality, production and scheduling and registration standards
• Skill in communicating with patients and families
• Skill in Microsoft Office
• Skill in written and oral communication
• Skill in data entry with minimal errors
  
  

Physical Demands

Please click here to view the Physical Demands

The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs.

In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on-call work may be eligible for shift differentials or premium pay.

All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.

Children’s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.