Location: Thorpe Park,

Hours: Full time, part time, weekends & holidays

Contract Type: Seasonal, until November 2025

In this role, you will be responsible for ensuring all Cabins guests are checked into the Hotel correctly and that you are following all key accountability of a Hotel Night Porter

Responsibilities:

• Checking Guests In & Out of the Cabins
• Stocking the Cabins Shop
• Correctly storing luggage and taking it to the Cabins for arrival guests
• Ensuring KPI surveys are filled out by all guests checking out of the Cabins
• Making sure standards are kept to their highest level by completing the daily & weekly check list in full
• Cleaning all guest areas overnight to ensure it is ready for the next days operation
• Effectively dealing with guests feedback or minor issues
• Showing integrity and responsibility when handling guest property and follow procedure regarding guest belongings
• Providing guests with all the correct information about there stay at Thorpe Shark Cabins

No previous experience required, just enthusiasm and eagerness to learn!

Show us you’re guest obsessed by being positive and helpful.

Go together to show our guests that’s you care!

Please note, this role will require a DBS to take place upon acceptance of the role.

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in our retail shops and restaurants
• 40% discount online off LEGO, and much more!
• Free bus from Staines station for all employees
• Fortnightly pay
• Free staff parking
• Ongoing training & development to have a longer-term career in Merlin
• Access to Perks at Work which 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.