Administration/Clerical Support
Health New Zealand - Te Whatu Ora
Job Description
Contract: Permanent, part-time (0.5 FTE), Rostered and Rotating
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we - re building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.
About the Role
We - re on the lookout for an engaged, compassionate, and professional individual to join our whānau in the Emergency Department.
This is a 24/7 rostered and rotating role, so flexibility is essential - you - ll need to be available to work afternoons, nights, weekends, and public holidays.
As Front of Whare, you will be responsible for providing essential administrative support and reception services in a fast-paced, 24/7 environment. This role is pivotal in ensuring smooth operations within the Emergency Department and delivering a welcoming and efficient experience for patients, whānau, and the wider community.
Key Responsibilities:
- Deliver high-quality front-of-house reception services
- Greet and assist patients and whānau with empathy and professionalism
- Manage patient data, documentation, and administrative systems accurately
- Provide timely administrative support to clinical teams
- Maintain clear communication with staff and departments within the hospital
- Work across a rotating roster, including afternoon, overnight, and weekend shifts
This is a part-time role working 40 hours per fortnight. The full salary range for this role is $65,627 - $74,510 (pro-rated).
About the Team
Our Emergency Department (ED) at Hutt Hospital is a Level 4 emergency care service, seeing around 80,000 patients each year. We care for a wide range of presentations, from the 'walking wounded' to critical emergencies like cardiac arrests and major trauma. The ED is particularly busy during the winter months, requiring a responsive, resilient, and compassionate team.
At the heart of our mahi is patient-focused care, and our Front of Whare team plays a crucial role in ensuring every person who walks through our doors feels supported, safe, and respected.
We are a vibrant and close-knit, supportive team who consider our staff as whānau. We work together with aroha, professionalism and a commitment to excellence, delivering seamless and responsive administration services for all visits, admissions, transfers, and discharges from the Emergency Department.
We value manaakitanga, integrity and teamwork, and we - re looking for someone who shares those values - someone who will bring a calm, welcoming presence and a genuine desire to make a difference.
About you
This position requires excellent communication, strong attention to detail, and the ability to stay calm and organised under pressure. Flexibility and a commitment to teamwork are essential, as is a genuine desire to support people in a healthcare setting.
You - ll thrive in this role if you're someone who:
- Brings energy, empathy and professionalism to every interaction
- Excels in high-pressure or fast-paced environments, staying calm and focused when it counts
- Has excellent time management and multitasking skills, and can meet tight deadlines while maintaining accuracy
- Is customer-focused, with a genuine desire to support patients, whānau, and colleagues
- Has a strong eye for detail and takes pride in delivering high-quality work
- Is confident working with people from diverse cultures and backgrounds, and communicates with kindness and respect, especially with those who may be distressed or vulnerable
- Is a team player who shows manaakitanga in their work, and actively contributes to a positive, supportive team culture
Experience in healthcare or a similarly fast-paced environment is an advantage - but more important is your willingness to learn, your commitment to people, and your ability to approach each day with positivity, professionalism, and heart.
If you - re looking for a role where your mahi truly makes a difference - and where you're valued as part of a tight-knit team - we - d love to hear from you.
Working at Health New Zealand
Health New Zealand | Te Whatu Ora is - the weaving of wellness - . We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand.
Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations. We embrace diversity and welcome application from all people, including all gender identities, ages, ethnicities, sexual orientations, and disability. A workforce that is diverse and inclusive means that we are better positioned to understand and service our community. We are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.
How to Apply
- All applications must be submitted through our online careers - portal. If you have any questions about the role, please contact lucy.britland@tewhatuora.govt.nz
We will review applications as received and may proceed with the recruitment process, before the closing date of this advertisement.
Please note we are readvertising this role, all previous applicants will not be able to reapply.
