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Appointment Desk Specialist (US Based Client)
Lensa
Marketing
Night Shift
Full-time
Job Description
Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Intelassist Inc. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.
Employment Type: Full-Time Employment
Work Setup: Onsite onboarding for two weeks, followed by a transition to a remote setup.
Work Schedule: Night Shift (Following U.S. Time Zone)
Location: Eastwood, Libis, Quezon City
Salary Package: 40,000 PHP to 50,000 PHP/Monthly
Position Overview
Provide professional virtual front desk and appointment support across Columbia's multi-state clinics. The Appointment Desk Specialist will manage patient communication via phone, email, text, and chat, handling scheduling, reminders, and administrative coordination—all while maintaining empathetic, efficient service.
Duties And Responsibilities
We grow together. We value your effort. We aim to empower you.
If you have questions about this posting, please contact support@lensa.com
Employment Type: Full-Time Employment
Work Setup: Onsite onboarding for two weeks, followed by a transition to a remote setup.
Work Schedule: Night Shift (Following U.S. Time Zone)
Location: Eastwood, Libis, Quezon City
Salary Package: 40,000 PHP to 50,000 PHP/Monthly
Position Overview
Provide professional virtual front desk and appointment support across Columbia's multi-state clinics. The Appointment Desk Specialist will manage patient communication via phone, email, text, and chat, handling scheduling, reminders, and administrative coordination—all while maintaining empathetic, efficient service.
Duties And Responsibilities
- Respond to inbound patient inquiries across channels (phone, email, text, chat)
- Schedule, confirm, and manage patient appointments across all clinic locations
- Send reminders and follow-up communication for upcoming appointments
- Provide front desk support remotely, including patient inquiries and visit preparation
- Document all patient interactions accurately within clinic systems
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Adhere to patient privacy and HIPAA regulations
- Bachelor's Degree of any related field
- 3 years of U.S. healthcare front-desk or appointment coordination experience is required.
- Proficiency with any EMR/Billing platform is required.
- Detail-oriented with a track record of accurate, timely work
- Excellent communication, problem-solving, and organizational skills.
- Comfortable managing high-volume, multi-channel patient communication
- Familiarity with scheduling tools and healthcare workflows
-
Ability to work independently and meet deadlines in a fast-paced environment.
We grow together. We value your effort. We aim to empower you.
If you have questions about this posting, please contact support@lensa.com
