ATM//IT Operator

Overview

BRMi is seeking an ATM/IT Operator to support a large financial services client in Vienna VA.

Hours: *NIGHT SHIFT* 6:00 pm – 6:00 am (12-hour rotation, weekends and holidays)

Will begin working on campus for training, then transition to a hybrid schedule—two days remote and three days in the office.

Working Conditions

• The position is designated as “ Essential Personnel,” which may require personnel to be called to work on a flexible schedule due to business needs and/or in the event of an emergency, reduced site operations, or training.
• This is a rotating schedule position that requires working every other weekend,
  
  

A General Coordinator Operator ensures smooth operations across the IT department. They handle coordination tasks between different teams, manage schedules, and track project progress

"1. Excellent organizational and multitasking skills

• Strong communication and coordination skills
• Familiarity with project management tools"
  
  

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Responsibilities

• Proactively monitor the ATM enterprise for performance and availability.
• Monitor ATM incidents and alerts using various monitoring tools to ensure optimum system performance.
• Detect, isolate, diagnose, record, escalate, and resolve ATM operational issues, incidents, and outages as quickly as possible.
• Create, document, and update incident tickets, record faults, actions for resolution, and up times.
• Interface with internal teams and/or vendors to resolve ATM enterprise system outages or periods of reduced performance, in accordance with established policies and procedures
• Dispatch services for ATM component failures and outages; monitor until resolution
  
  

Qualifications

• 1-2 years of ATM and/or network monitoring experience
• Ability to respond quickly and accurately in high-pressure situations
• Ability to effectively manage tasks and job duties with shifting priorities
• Ability to document and apply policies, standards, and procedures
• Experience in problem resolution, including determining root cause, scope, and scale of issues
• Exposure to validating system availability and performance
• Working knowledge of enterprise systems, terminal knowledge, and IT terminology
• Research, analytical, and problem-solving skills
• Effective skill in exercising initiative and using good judgment to make sound decisions
• Effective skill supporting a global 24/7/365, member/customer-focused services operation
• Effective verbal and written communication skills
• Working knowledge of ATM and/or enterprise system monitoring tools
  
  

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Employer-Paid Short-Term and Long-Term Disability Insurance
• 401(k) Plan with Immediate Vesting eligibility on the first of the month following start date
• Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays
• Educational Assistance
  
  

Salary: $25.00-29.00/hr.

• BRMi will not sponsor applicants for work visas for this position.**
• This is a W2 opportunity only**
  
  

EOE/Minorities/Females/Vet/Disabled

We are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.