Baggage Supervisor
DHL
Job Description
Pay Rate: £43,793.55 & £1.40 per hour Night Shift Premium between 00:00 - 05:00
Grade: CA
Contract Type: Permanent (Full-Time)
Shift patterns: 4 on 4 off - rotational shifts days and nights
Location: Gatwick Airport
Please be aware that interviews are provisionally scheduled to take place during the week commencing 18th August 2025. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.
Ready for your career to take off? Did you know that DHL, an award-winning leading supply chain business, also provides ground handling services at many UK airports? We're seeking a Baggage Supervisor to play an integral role in our aviation contract, delivering a first-class service and achieving fantastic results.
WHAT DOES THE ROLE ENTAIL?
- Assist with the day to day running of all operations
- Effective delivery of our customers SOP‘S
- Manage and develop the consistent process for effective utilisation of staff minimising staff turnover and sickness through effective management systems
- To ensure consistent comprehensive practices are in place of all aspects of the company handbook e.g., Appraisals & performance management
- Good knowledge and delivery of OMS
- Develop and complete the daily shift handover and face to face team PD's
- Ensure all staff are fully updated and informed of all operational issues, company updates and station operational notices
- To effectively manage the BHU/IBB and Cabin Cleaning Colleagues within the operation ensuring their team is fully briefed
- Accountable to meet all on time performance targets set by the customer
- To ensure the smooth operation of the BHU/IBB/CC department, liaising with all departments Inc. and not limited to the SOC
- Conducting staff performance, appraisals and probationary reviews in line with Company Policies and Procedures
- Ensure all staff comply with the company safety standards by completing audits using iAuditor, GSR's
- Ensure that all staff fully understand that safety is the number one priority for the company
- Create and sustain a safe working environment and culture. Ensure all staff comply with the Health & Safety at Work act 1974 and Revisions
- Build good working relationships with third party providers
- Represent the Company in a professional manner at all times
- Any other reasonable duty as requested while on shift
WHAT DO WE NEED FROM YOU?
We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:
- Aviation experience is preferable
- Demonstrable supervisory experience
- Knowledge of Line Controlling and Allocation would be an advantage
- Excellent people and communication skills
- Excellent leadership skills
- Ability to communicate successfully at all levels, whilst leading and motivating a growing workforce
- A track record of delivering against key performance targets
- Ability to drive through policies and procedures.
SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL
- Be able to provide five years address history
- Be able to provide five years reference history (employment/education/benefit claim/character)
- To obtain a full airside ID
WHY CHOOSE US?
As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:
- Free confidential 24/7 GP service
- Hundreds of discounts (including retail, childcare + gym)
- Affordable loans & enhanced pension scheme
- 24/7 employee support service for you (+ family) with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits
OUR APPROACH TO DIVERSITY & INCLUSION
We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity
BE AN ESSENTIAL PART OF EVERYDAY LIFE
DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.
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