Behavioral Health Care Coordinator

Responsibilities

The Behavioral Health Care Coordinator (BHCC) works as a key member of the Integrated Behavioral Health (IBH) Team and in collaboration with the Interdisciplinary Teams (IDT) for the region as part of InnovAge’s Program of All-Inclusive Care for the Elderly (PACE). Our IBH team functions largely as a Consultation Liaison service and consists of the BHCC, licensed therapists (PsyD, PhD, LPC, LCSW, LMFT), internal Psychiatric Mental Health Nurse Practitioners (PMHNP), and externally contracted licensed behavioral health providers.

The BHCC is responsible for coordinating internal and external behavioral health referrals, navigating a patient panel for individual support with participants under the guidance of licensed teammates, and managing licensed clinicians’ time for in-person and telehealth assessments and interventions across centers. The BHCC also serves as a resource to multiple centers across the region, helping with onboarding, creation of education materials, data tracking, verifying out-of-network claims, scheduling intakes for behavioral health consultations, and attending meetings with IDT, participants, and families.

Essential Functions And Work Responsibilities

Duties may include, but are not limited to:

• Provides direct service for participants through supportive check-ins and completion of screeners for assigned participants with identified behavioral health needs.
• As a non-licensed teammate, direct patient contact is limited to interactions to include selecting and completing appropriate screeners, active listening, normalization and validation of feelings, motivational interviewing, safety planning, and specific psychoeducation as directed by a licensed clinician.
• Participants with new or worsening symptoms, based on parameters set by a licensed clinician, will be re-escalated to licensed BHP for further management and stabilization.
  
  
  

Functional Category: Coordination of Care

• Fields internal referrals for Behavioral Health services to ensure adequate and appropriate referral information, working with Primary Care Providers (PCP), members of the IDT, surrogate decision-makers, and the rest of the IBH team to gather additional information as needed.
• Coordinates care for in-person and telehealth appointments for PMHNPs and BHPs.
• Facilitate outside behavioral health referrals as ordered by PCPs and reviewed by BHPs.
• Collaborates with external behavioral health services as single point contact for updates on participants care, and relays medical records to InnovAge clinic staff and health information management (HIM).
  
  
  

Functional Category: IDT Collaboration

• Collaborates with entire IDT on case consultation.
• Coordinates care with the participant’s primary care provider, appropriate interdisciplinary team members, and appropriate behavioral health providers.
• Fosters communication with center staff, monitoring potential behavioral health needs.
• Serving as behavioral health first contact for participant crises that arise in home center to deescalate and provide 1:1 support, stabilizing participant until physician or licensed behavioral health provider can intervene.
  
  
  

Functional Category: Administrative

• Maintains accurate and timely documentation and paperwork including participants’ electronic medical records according to policies and procedures.
• Researches and verifies out of network claims related to behavioral health across centers.
• Updates and maintains data on onboarding and employment maintenance requirements.
• Updates and maintains data on IBH referrals, participant panels, touchpoints, and staffing.
• Updates and maintains data on Clinical Value Initiatives.
• Supports the Behavior Health team across the region with other assigned duties as needed (administrative, auditing, projects, etc.)
  
  
  

Travel Requirements

Estimated Percent of time Spent –

• Travel between local InnovAge worksites—
• 10% or less
• Travel to client and potential client homes and/or other off site locations
• 10% or less
• Overnight travel out of state
• 10% or less
  
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

REQUIRED

Education

• Bachelor's degree in health/human services field AND must be enrolled in good standing in a master’s level licensure in counseling, social work, or psychology program
• This position is a great opportunity for applicants pursuing higher education in the behavioral health field as there is potential to transition into licensed work with InnovAge upon graduation
  
  
  

Licensure, Certification, Registration or Designation

• Must be enrolled in good standing in a master’s level licensure in counseling, social work, or psychology program
  
  
  

Work Experience And Qualifications

• 2+ yr working in mental health environment
• Computer skills: Must have experience working with Electronic Health Records System (EPIC preferred), Microsoft Office Suite (Outlook, Teams, Excel, Word, etc.)
• Requires personal transportation, current state issued driver’s license, clean driving record, and auto insurance
• Open to continued training in non-licensed skills (e.g., SBIRT, Motivational Interviewing, De-escalation, Dementia Care, Mental Health First Aid, etc.)
  
  
  

PREFERRED

Education

Licensure, Certification, Registration or Designation

• Already attended trainings (e.g., Mental Health First Aid, SBIRT, etc.)
  
  
  

Work Experience And Qualifications

• Experience and comfort working with the older adult population
• Experience and knowledge of behavioral health disorders and related biopsychosocial implications
• EPIC EMR experience
  
  
  

InnovAge Service Standards Requirements

Safety

• Safety- Maintains a safe work place. Reports all unsafe work conditions to supervisor and/or Safety & Loss Control Manager and works in conjunction with supervisor, Safety & Loss Control Manager, and staff to correct unsafe work conditions. Follows and enforces all safety policies.
  
  
  

Accountability

• Commitment – Commits to his/her job and to the success of the company. Continuously puts forth the effort to achieve goals and continuous quality improvement. Degree to which employee goes the extra step to ensure job/task completion. Takes initiative to offer ideas to improve processes or results.
• Cooperativeness – Consistently supports management decisions as demonstrated by his/her actions. Demonstrates a “can do” attitude by responding positively to instructions. Follows instructions and works harmoniously with others to complete the job or task.
• Attendance – Meets or exceeds punctuality and attendance expectations/requirements. Faithfully reports to work and conforms to scheduled work hours. When necessitated, follows call-in procedures and informs others of absences.
  
  
  

Caring

• Customer Service - Embraces the organization's commitment to internal and external customer service and demonstrates a customer-centric approach when interacting with co-workers, participants, clients, and all other business contacts.
• Confidentiality – Maintains confidentiality of employee, participant, and client data/information, and any other sensitive organization information as appropriate.
  
  
  

Integrity

• Adherence to Company Policy – Follows and enforces guidelines as established by policies. Conforms to company and job standards and requirements. Shows respect for others. Acts in the best interests of the company at all times. Serves as an example for others. Conducts business in an ethical fashion.
• Reliability – Completes responsibilities with minimal direct supervision. Follows through with assigned jobs and tasks all the way through completion. Puts forth the effort to achieve goals and objectives under varying circumstances.
• Alignment with Company Goals & Objectives – Supports the organization’s mission, vision, and values and holding self-accountable for applying these principles daily and personally living them when working with coworkers, participants, clients, and all other business contacts.
  
  
  

Quality

• Quantity of Work / Productivity – Produces at a high volume. Always puts forth the effort to maximize productivity. Meets or exceeds established work deadlines. Engages in a productive work effort whenever possible. Meets goals and objectives.
• Quality of Work – Produces work that is accurate and reliable. Accomplishes work quickly and efficiently. Works in a thorough and organized manner while minimizing down time. Results are consistently within acceptable quality standards.
• Job Knowledge – Demonstrates a thorough understanding of his/her job processes and procedures. Integrates knowledge to efficiently accomplish job requirements. Efficiently uses resources (including staff and management) to obtain additional knowledge.
• Communication – Exhibits good interpersonal skills. Develops and fosters professional relationships with co-workers, participants, clients, and vendors. Keeps others informed as directed by operational demands and need-to-know. Keeps self informed of announcement made via established company venues
  
  
  

Benefits

InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model.

InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.

Applicants are considered until the position is filled.

Posted Salary Range

26.88-33.61