Breakdown & Defect Controller (4 on 4 off )

As the UK's largest independent vehicle solutions provider, Zenith is leading the way in driving the transition to sustainable vehicle solutions and shaping the future of leasing. We're committed to our People Promise, investing in our teams, technology, and culture to create an inclusive environment where everyone can thrive and succeed.

We offer fully outsourced fleet management solutions for all types of vehicles including motorbikes, cars, vans, trucks and specialist vehicles; a unique service proposition in the industry. We really care about our customers and want to ensure that in the unfortunate event of an emergency situation they feel supported and reassured. Our Breakdown & Defect team do just that. We are looking for a Breakdown & Defect Controller if you have Fleet, Automotive, Motor Claims or Breakdown & Recovery experience and really care about customers, we would love to hear from you.

The Breakdown & Defect Controller is actively committed to Zenith and its Customers to provide emergency assistance by proactively managing roadside and onsite breakdowns as well as urgent defects, ensuring that such incidents are expedited in the fastest manner possible and the vehicle is returned to service without undue delay.

This is a professional role working in a very busy fleet management environment. The ideal candidate will be supported but must have the ability to self-manage whilst working under pressure. Working collaboratively and supporting the wider team and departments to ensure that the highest standard of service is achieved.

Day to day - what you can expect:

4 on 4 off shift pattern (7am - 7pm (Days) / 7pm - 7am (Nights)

• Accepting emergency roadside/onsite breakdowns or urgent defects on vans, trucks and trailers.
• Ensuring that each event is managed through to completion, by accurately logging all details and allocating in line with agreed timelines to a network of third party suppliers and manufacturers
• Ensuring that correct suppliers are used, and that all breakdowns and urgent defects are progress chased and constant communication of work progress is made to the Customer
• Being mindful of each Customer's service contract obligations/operating requirements and reacting appropriately within agreed guidelines

The ideal candidate will:

• Have experience of managing commercial/HGV emergency breakdowns from a similar breakdown & recovery or workshop / fleet management environment
• Have excellent verbal & written communication skills at all levels
• Excellent telephone based customer service skills
• Have time management & organisational skills
• Have well developed microsoft office skills
• Ability to work in a fast paced and demanding working environment

Reward:

• Basic Salary: £32,304.41
• Company bonus
• Agile working (Night shifts to be worked from home)
• AA Breakdown Cover
• Private Medical Cover
• Life Insurance
• Free On-site Parking
• On-site GP
• On-site free massages
• Tech Scheme
• 24 days annual leave + your birthday off!
• 6.25% employer pension contribution

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

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