Business Analyst, CAA

Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

Job Description

Job Summary

The Business Analyst, CAA role is part of an analytical team within Key's Consumer Bank division, tackling our most challenging and high-leverage analytical and strategic problems. The Business Analyst, CAA will serve as a consultant to help business leaders design, recommend, and implement strategies that will drive bottom line impacts.

The role is part of the Consumer Analytics Development Program where participants perform analytics within a variety of teams, including Marketing, Digital, Consumer Credit, Deposit Management, Internal Consulting, and others.

In this role, the Business Analyst, CAA will: Leverage best in-class analytical tools and techniques to gather insights and inform new business strategies, Engage directly with executive leadership of business units, technology, operations, and finance, & Receive action-oriented training and support from talented practitioners and experienced senior leaders.

Responsibilities

• Gather, research, and structure data required for solving business problems
• Develop pertinent and thoughtful analyses with actionable conclusions and communicate them clearly to stakeholders and senior management
• Assist with creating and leading strategies and their execution, including: Analyzing drivers of credit performance, risk models and underwriting policies
• Help design product, pricing, and customer management strategies for various financial products
• Support Marketing and engagement campaign test design, execution, and monitoring strategy
• Assist with operational and engagement workflow optimization for customer experience
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
  
  
  

Education Qualifications

• Bachelor's Degree in an analytically rigorous discipline (Industrial Engineering, Business Analytics, etc.) (required)
  
  
  

Experience Qualifications

• Articulate and concise; at ease communicating with stakeholders and executive leadership (required)
• Passionate about problem solving and data, with a love of identifying trends and insights (required)
  
  
  

Tactical Skills

• Excellent oral and written communication skills
• Advanced Microsoft Office Suite skills
• Strong time-management and organizational skills
  
  
  

Personal Skills

• Collaboration: Demonstrates experience in participating in productive collaborative processes that help solve business problems and meet business goals
• Decision Making: The ability to follow directions while identifying a defensible course of action among alternatives
• Adaptability: Demonstrates a willingness to listen to other opinions and adjusts to new or changing assignments, processes, and people while avoiding snap reactions
• Resilience: The ability to view problems and challenges as opportunities to grow personally and professionally
• Problem Solving: Demonstrates the ability to examine a specific problem and understand the perspective of stakeholders; uses fact-finding techniques to identify and document specific problems
  
  
  

Practical Skills

• Business Acumen: Works to understand the business priorities of internal and external clients and can describe relevant profitability drivers and considerations
• Data Analysis: Demonstrates a basic understanding of the concepts underlying data analytics and lists the major sources for collecting data and conducting data analysis
• Oral & Written Communication: Demonstrates the ability to speak, write, and present in a way that effectively conveys the intended message to an audience
  
  
  

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.
  
  
  

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
  
  
  

Travel

• Occasional travel to include overnight stay.
  
  
  

Driving Requirements

• Ability to occasionally operate a motor vehicle with a valid driver's license.
  
  
  

Compensation And Benefits

This position is eligible to earn a base salary in the range of $80,000 to $105,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 09/21/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.