Business and Revenue Project Manager

Date Opened: Wednesday, July 16, 2025 12:00 AM

Close Date: Wednesday, July 30, 2025 12:00 AM

Department: Aviation Department

Function Operations Management

Salary: $83,208.00 - $104,010.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our Guiding Principles Include

• Attracting and retaining a skilled and diverse workforce
• Valuing teamwork, openness, accountability, productivity, and employee development
• Providing all customers with courteous, responsive, accessible, and seamless quality services
• Taking initiative to identify, analyze, and solve problems
• Collaborating with stakeholders to make informed decisions
  
  

Summary

This position manages projects as an Owner's Representative for the Business and Revenue division of the Aviation Department at Charlotte Douglas International Airport. Initiatives include project development, procurement and contracting, implementation and, when required, supervision of ongoing maintenance. Ensure that the goals and objectives of the project are accomplished within prescribed time frames and funding parameters. The Project Manager is expected to exercise judgment relative to scope, cost, specifications, and project progression. The Project Manager shall report to the Senior Business & Revenue Project Manager and shall be responsible for providing support on complex projects and managing assigned projects independently as the need arises.

Duties And Responsibilities

• Report to the Senior Business & Revenue Project Manager on all matters related to the project management portfolio; provide assistance and support on complex projects; and manage projects independently as the need arises to support the Senior Business & Revenue Project Manager.
• Coordinate scope development, procurement and contracting, project implementation and cross-divisional coordination on projects involving revenue generation.
• Work closely with technology project team on IT contracts that affect related revenue contracts and/or projects within the business and revenue department, including FIDS, GIDS, RIDS and the baggage handling system.
• Works closely with Business and Revenue team to identify new sources for revenue generation. Presents and explains design and scope of project to other internal and external team representatives.
• Conduct meetings with internal and external stakeholders, vendors, and contractors to manage scope development and project implementation on projects and address any project-related items including, without limitation, procurement, contracting, schedule development, resource management and budgetary concerns.
• Serves as project manager during solicitation process for potential vendors for revenue management agreements at the Airport. Assist with every aspect of the solicitation process included, but not limited to, generating solicitation documents, posting of advertisements, gathering of questions and answers, and reviewing submitted responses.
• Coordinate with stakeholders and contractors to maintain a clear line of communication for scope and schedule updates. Gathering and preparation of closeout documents necessary for the turnover of completed projects and systems to the Airport.
• Develop project plans, scopes, schedules, charters, service level agreements and other project management documents that facilitate project development and implementation.
• Provides technical advice, information, and assistance in field of assignment to project managers, consultants, contractors, airlines, and the public regarding applicable procedures, regulations, and standards as related to project management.
• Development, tracking, and implementation of project plans, schedules and budgets.
• Follow change control and change management practices of the Aviation Department.
• Track project tasks and deliverables in the Airport’s preferred project management tools.
• Manages the administrative aspects of all projects include functionality as it relates to controlling and monitoring of projects.
• Manages special projects as required related to the Business and Revenue team. Works with internal and external customers as projects require.
  
  

General Information

• Standard office hours apply, however schedule subject to irregular hours, overtime, and emergency calls back to work.
• Successful candidate must hold a valid driver’s license in state of residency and ability to obtain and maintain a City Driving Permit.
• Ability to pass a background check in advance of start date required. Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment.
  
  

Knowledge Skills And Abilities

• Understanding of project management methodologies and practices necessary to deliver complex project involving numerous internal and external stakeholders. Understanding of City procurement and contracting processes and systems.
• Knowledge of closeout documentation process.
• Technical knowledge to address potential impacts to airport operations from project activities.
• Attention to detail and accuracy.
• Communication skills to interface with client, vendors, contractors, and various stakeholders to discuss project goals, and design in a professional and productive manner
• Ability to learn Airport processes and ask appropriate questions
• Enthusiasm and willingness to participate and work well in a team environment
• Flexibility to work odd hours when night/early morning work may be necessary
• Ability to work safely and securely in public areas with the situational awareness
• Process oriented to ensure that projects adhere to schedule and budget and are implemented in accordance with project scope
• Adapt to dynamic environment where responsibilities or duties might shift in supporting other team member's projects
• Review and/or maintain running project meetings to track agreed upon resolutions, issue tracking and responsibilities.
• Ability to quickly develop rapport with other departments and divisions.
• Ability to develop project management reports as related to all projects in the project portfolio.
• Excellent organizational and communication skills (oral and written).
• Ability to work cooperatively with other City employees and the public
• Ability to apply conflict resolution techniques
• Computer skills in Microsoft Suite (Excel, Word, PowerPoint, etc.)
  
  

Minimum Qualifications

• High School diploma or equivalent and 7 year(s) of relevant experience; or 2 Year College Degree and 5 year(s) of relevant experience; or Bachelor's Degree and 3 year(s) of relevant experience.
  
  

Preferred Qualifications

• Certified Associate in Project Management or Project Management Professional preferred.
  
  

Physical And Sensory Requirements

• This position often times is sedentary in nature and may require long periods of sitting during meetings.
• Carrying; e.g. large book or document binders and laptop.
• Reaching; e.g. placing or removing materials such as books and binders to and from shelves.
• Lifting/Kneeling/Squatting; e.g. to load paper and print toner cartridges into electronic computerized printers and copiers.
• Standing
• Twisting
  
  

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

Benefits

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.