Call Center Customer Service Representative 3
Catapult Solutions Group
Job Description
Customer Call Center Representative 3
Location: Remote - Night Shift 11pm-7:30am - Eastern time zone
Role Type: Contract - 6 Months
About Our Client
Our client is a global leader providing innovative technology and customer service solutions across multiple industries. With decades of proven experience, the company delivers high-quality products and support services to clients worldwide. Their mission focuses on enabling operational excellence and customer satisfaction through continuous innovation, teamwork, and integrity.
Job Description
We are seeking a professional and customer-focused Global Customer Call Center Representative to join our growing support team. In this role, you will handle a range of responsibilities including answering incoming customer inquiries, processing orders, quoting services, and coordinating with internal teams. You will play a vital role in supporting both customers and field technicians, ensuring timely service delivery and resolution.
This is an exciting opportunity for individuals who enjoy working in a dynamic environment where multitasking and remote work capabilities are essential. You will collaborate closely with the global support team and report directly to the Global Call Center Supervisor.
Duties and Responsibilities
- Respond to all phone and emails from customers and internal team
- Open service requests and sales orders for contract parts, returned parts and projects
- Manage telephone and email enquiries
- Review open service requests and bring to a satisfactory closure within a timely manner
- Help to manage for new machines to be installed, moved and decommissioned
- Ensure all project information is updated in Salesforce
- Manage quotes being sent to customers, and process through to the Order Entry team for order creation
- Ensure parts are shipped ready to meet field technicians
- Keep customers regularly informed of service request progress
- Coordinate repairs and technical support with field personnel and schedule workload accordingly
- Ability to multi-task
- Ability to work independently / remote
Required Experience/Skills
- Call Center Experience
- Ability to multi-task
- Ability to work independently / remote
- Proven experience as call center representative or similar position
- Experience in customer service is essential
- Proficient in English
- Working knowledge of MS Office
- Ability to work under pressure
Nice-to-Haves
- Experience with Salesforce system
- Good knowledge of additional languages
Education
- High School Diploma or equivalent with 2-4 years of applicable work experience
Pay & Benefits Summary
- Pay rate up to 35/h W2
Call-to-Action
Apply now to join a fast-paced and rewarding remote work environment where your customer service skills can make a real impact!
