Claims Support Representative I

Atlantic Casualty Insurance Company (ACIC) is a recognized Excess and Surplus Lines carrier and proud affiliate of the Auto-Owners Insurance Group since 2016. With authority in all 50 states and Washington, D.C., ACIC provides innovative insurance solutions while maintaining a strong financial foundation, reflected in our A.M. Best rating of A+ (Superior).

Our strength comes from our people. For six consecutive years, we've been certified a Great Place to Work and consistently ranked among Fortune’s “100 Best Small and Medium Workplaces”. At ACIC, we foster a culture where everyone belongs. We’re a team—supporting one another through leadership development, mentorship programs, career certifications, and comprehensive benefits.

Our benefits include:

• Health, Dental & Vision plans (HSA & PPO options)
• 401(k) with company match + financial advisor access
• Tuition reimbursement & student loan assistance
• Paid parental leave
• Counseling and mental wellness support
• Flexible work and in-office schedules
  
  

Whether you're just starting your career or looking to grow it, Atlantic Casualty is where talent thrives, and teamwork drives success.

Please visit our Careers Page for more information on the benefits and programs you will enjoy by joining the team at Atlantic Casualty Insurance Company.

www.atlanticcasualty.net/about-acic/our-careers/

SUMMARY:

Provide technical support for the Claims Department, which involves completing assigned duties and responsibilities within designated time frames.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer incoming calls and assist the caller with claim information.
• Take new loss reports over the phone and via fax/email.
• Transfer calls to assigned adjusters.
• Mail documents regular, certified, and overnight.
• General clerical functions including copying and emailing.
• Provide Customer Service to insureds, claimants, agents, attorneys, and outside vendors.
• Perform other similar or related duties as assigned.
  
  

REQUIRED EDUCATION/EXPERIENCE:

• High School Diploma plus demonstrated successful work experience.
• Excellent time management skills.
• Bi-lingual is preferred.
• Excellent experience with office technology including keyboard skills with a high degree of accuracy.
• The ability to communicate effectively and interact competently with internal and external customers.
• The ability to obtain an Adjusters License.
  
  

MENTAL REQUIREMENTS:

The ability to define problems, collect data, establish facts, and draw valid conclusions. The ability to think independently, to collect, compile and organize facts and figures in accordance with established procedures. The ability to interpret an extensive variety of instructions in written or diagram form. Reasoning skills and dealing with problems involving a few variables in standard situations.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions .

While performing the duties of this job, the employee is regularly required to handle controls to talk or hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Works indoors at a cubicle with a computer. The noise level is usually moderate.

TRAVEL: Less than 2%