Cleaning Operations Manager

Salary: SGD $3,300 (Basic $2700+Night Shift Allowance $600)

• Working days: 6 days a week, Monday to Saturday.

Working hours: 9:00 AM to 6:00 PM. Flexible work may be required for night shifts and public holidays

Cleaning Operations Manager

The Cleaning Operations Manager is a hands-on, field-based leader responsible for overseeing and managing daily cleaning operations across multiple sites. This includes ensuring the highest standards of cleanliness, safety, and client satisfaction are met. This is a demanding role that requires flexibility for night shifts and specialized cleaning tasks.

Key responsibilities

• Operational leadership: Supervise and coordinate cleaning staff and daily tasks across all assigned sites to ensure all cleaning and maintenance standards are met. This includes assigning duties, monitoring workflow, and ensuring the efficient use of manpower and resources.

• Work schedule management: Plan and implement work schedules for the cleaning team, including managing staff attendance, leave, and deployment to different sites to meet contractual requirements.

• Specialized cleaning: Conduct advanced cleaning tasks personally when required, including floor polishing, buffing, and grinding. Operate and provide training on specialized heavy cleaning equipment.

• Flexibility and night shifts: Be willing and available to work night shifts, weekends, and public holidays as the client's needs demand.

• Quality assurance: Conduct regular, on-site inspections and audits to monitor cleanliness and hygiene standards. Provide hands-on assistance and spot checks to ensure compliance with standard operating procedures (SOPs) and address any service lapses promptly.

• Client relations: Serve as the primary point of contact for clients on operational matters. Proactively address feedback and complaints, particularly for night-shift work or specialized projects.

• Equipment and inventory management: Oversee the procurement, maintenance, and inventory of cleaning equipment and supplies. Ensure all machinery is in good working order and that staff are trained on its proper use.

• Safety and compliance: Enforce all health, safety, and environmental regulations, ensuring safe work practices are followed, particularly during after-hours operations.

Experience & skills

• Experience: Proven hands-on experience in cleaning operations or facilities management, with several years in a supervisory role.

• Technical expertise: Demonstrated ability to operate heavy cleaning equipment like floor polishers, buffers, and grinders, as well as a strong understanding of specialized cleaning techniques.

• Leadership: Excellent people management, communication, and interpersonal skills to effectively lead and motivate a diverse team.

• Problem-solving: Strong analytical and organizational skills to manage multiple sites and projects effectively under pressure.

• Industry knowledge: Strong understanding of commercial cleaning processes and industry standards.

• Driving license: A valid driving license is often required to travel between different sites.