Client Service Specialist
Insight Global
Job Description
Job Title: Sr Client Service Specialist-
Company: Crane Worldwide Logistics, LLC
Duration: Perm/FTE
Pay rate: $50,000-52,000
Location: Lockbourne, OH
Available Schedules:
1st Shift: 5:00am- 1:30pm
2nd Shift: 1:30pm- 10: 00pm
3rd Shift: 10pm- 6:30am
Weekend Day Shift: 5 AM - 5 PM (Fri - Sun)
Weekend Night Shift: 5 PM - 5 AM (Fri - Sun)
Required Skills & Experience
-2+ years of previous experience supporting large fortune 100 clients in a leadership role
-Experience in investigating and resolving client complaints by identifying root causes, recommending solutions, and ensuring timely follow-up
-Prepare reports and updates for internal leadership and clients as needed
-Support other operational and administrative tasks as assigned
-Monitor and document recurring issues to drive process improvements and enhance client satisfaction
Job Description
Insight Global is seeking a customer-focused and solutions-driven Sr. Client Service Specialist to support client operations at our clients newly opened 1 million square foot warehouse. As a key liaison between our clients and internal teams, you will play a vital role in ensuring service excellence, resolving issues, and supporting the successful launch and ongoing performance of this high-capacity third-party logistics (3PL) facility.
