Client Services Project Manager

Status: 12-Month Contract (possibly extended)

Job Title: Client Services Project Manager

Location: 100% Remote

Salary: $48/hr

About the company:

For over 25+ years, we have established clear expertise and integrity in legal, administrative, compliance, and workplace transformation services. We thrive on the biggest challenges, whether from midsize enterprises, Fortune 100 companies, or G7 government departments. By employing time-tested processes and cutting-edge technology alongside a relentless drive for reliable service, we produce major bottom-line results for our clients: reduced costs, mitigated risk, improved productivity, and more efficient resource allocation. Our clients trust us as key partners providing innovative solutions, sound counsel, and comprehensive administrative support.

Client Services Associate Project Manager:

The Associate Project Manager will serve to assist senior Client Services peers through effective project management coordination and execution, as part of the Client Services Global Resourcing Team of individuals serving North America clients from other geographies. Successful candidates will have relevant experience in service delivery, preferably in eDiscovery, as well as a proven history of execution in a fast-paced environment.

The Associate Project Manager is primarily responsible for making sure the client receives the proper service through proactive attention to planning, analysis, execution, and proper close-out on a project. The Associate Project Manager is responsible for the day-to-day execution of the project, including providing the client and their internal project teams with clear direction, according to the client's requirements and company standards.

This is a remote position working EST hours.

Client Services Associate Project Manager Responsibilities:

• Ensures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners.
• Converts client requirements into operational work requests, monitors progress, and proactively updates client and project team stakeholders on deadlines.
• Obtain, examine, and prepare client data for Intake
• Assist in troubleshooting and resolving any client issues with delivered or hosted data
• Handle review platform (DMX or Relativity) specific items, including but not limited to User requests, database management (archiving/deletion), creation of layouts/views/fields/choices/highlighting, creation and execution of STRs, creation and management of batch sets, reporting
• Provide matter-specific support on items such as privilege log generation, media tracking, and project-specific reporting
• Understand project budgets and obtain required approvals before incurring additional costs outside of project estimates
• Ensures continuity of client service between shifts by providing clear handoffs and client updates.
• Drives overall client satisfaction through effective coordination and communication of client deliverables.
• Participate in process improvement initiatives and collaborate with teammates to standardize and improve the customer experience
• Ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.

Client Services Associate Project Manager Qualifications :

• Minimum two-year consulting, litigation support, paralegal, or attorney experience in a law firm, corporate legal departments, or eDiscovery service provider with an overall experience of four to five years.
• Bachelor's degree or equivalent practical experience.
• Hands-on experience with working on Relativity
• Proficiency in PowerPoint, Excel, and BI is highly desirable and an added advantage.
• Demonstrated success in working on multiple simultaneous projects.
• Oral and written communication skills that demonstrate a white glove approach to service.
• Client relationship skills include the ability to proactively manage client expectations, recognize client needs, and adapt to consistently meet client requirements.
• The capacity to learn quickly and adapt to changing industry trends.
• Flexibility to work both night shift timings and occasionally on weekends is required.