CSA (Customer Service Associate)

Responsibilities:

• Live Chat & Email Support: Respond to customer inquiries, resolve account-related issues, and provide technical assistance.
• Dispute Resolution: Handle escalated issues, ensuring timely resolutions and follow-ups.
• Feedback & Reporting: Collect customer feedback and provide insights to improve services.

Requirements:

• Diploma/Degree in any discipline.
• Minimum 1 to 2 years of experience in a customer service role preferred.
• Entry Level Candidates are welcome.
• Strong communication, problem-solving, and multitasking skills.
• Fluency in English & Mandarin in communication and writing in order to liaise with English & Mandarin-speaking clients.
• Willing to work in rotating shifts (Day & Night), including weekends and public holidays.

Job Type: Full-time

Pay: $2,500.00 - $2,800.00 per month

Benefits:

• Dental insurance
• Health insurance

Schedule:

• Day shift
• Night shift
• Weekend availability

Supplemental Pay:

• Performance bonus

Work Location: In person