CSC NOC Tech | Nights

IT CSC NOC Technician

Department: IT

Location: 5000 Kansas Ave

Schedule: 6:30pm-6:30am Wednesday, Thursday, Friday & Rotating Saturdays

Overview:

This role will work closely with leadership and internal customers as CSC monitors and manages 24/7 IT system and batch processing, as well as deliver solutions to minimize business disruptions.

Responsibilities:

Operational Support & Service Management (60%)

• Performs basic monitoring of production components installed on a variety of server and/or client platforms.

• Performs monitoring on the Production Network and VOIP environments.

• Respond to alerts and incidents/problems related to network or job scheduling by utilizing defined troubleshooting steps to remediate.

• Effectively logs all system support incidents and requests through AWG's Incident Management System Service Now

• Respond to user requests for job schedule modifications or special monitoring utilizing defined procedures.

• Performs basic maintenance of utilities, security, production schedules, report distribution, job restarts, testing, and documentation under the direction of more experienced staff in accordance with industry best practices, specific internal standards, procedures, and methodologies.

• Monitor the performance of cloud-based systems and optimizing resources to ensure cost-

effectiveness and high availability; including troubleshooting and resolution of issues that may

arise.

• Conduct technical solution reviews and provide recommendations for improved adoption and

usage.

Collaboration/Communication (20%)

• Collaborate with application support teams to ensure their scheduling, monitoring, and notification needs are met.

• Ensure timely communication of scheduling issues that could impact system availability to team leaders and service managers.

• Provide training and knowledge sharing to team and IT community as required.

Customer Service (20%)

• Collaborate with application support teams to ensure their scheduling, monitoring, and notification needs are met.

• Ensure timely communication of scheduling issues that could impact system availability to team leaders and service managers.

• Provide training and knowledge sharing to team and IT community as required.

• NOC staff will also perform the duties of Level 1 Technicians alongside their own duties.

Requirements:

Previous Experience & Education:

• A minimum of an associate degree, Technical Certifications, or equivalent work experience desired

• 1-5 years of experience in Scheduled Job Operations or Batch Processing management/monitoring or similar IT experience.

• P C skills with use/knowledge of MS Office and Google or comparable software
• Ability to follow documented technical procedures.
• Experience with Service Now or other Incident Management Systems
• Excellent customer service skills
• Strong verbal and written communication skills
• AIX/UNIX experience is beneficial.
• Basic experience with supporting servers, networks and remote access systems
• Must be reliable and able to work both independently and in a team.
• Professional and positive attitude

Knowledge & Skills:

• Self-motivated, proactive and highly organized while keeping pace with the rapidly evolving technical and cloud landscape.

• Ability to manage multiple tasks concurrently.

• Strong analytical and problem-solving skills.

• Demonstrated IT knowledge of multiple technologies over career and ability to learn new technologies.

• Ability to work as a committed member of a cross-functional team, sharing ideas and inputs from different perspectives in working towards delivering an exceptional product experience.

Associated Wholesale Grocers, Inc. (AWG) is the nation’s largest cooperative food wholesaler to independently owned supermarkets, serving over 1,100 member companies and over 3,400 locations throughout 31 states from 9 wholesale Divisions. The consolidated run-rate sales for AWG are $12.3billion. In addition to its cooperative wholesale operations, the company also operates subsidiary companies that provide certain real estate and supermarket development services, print and digital marketing services, health and beauty care, general merchandise, pharmaceutical products, specialty foods, and natural and organic products.

Benefits:

• Medical, Dental, & Vision Insurance
• Health Savings Account
• Dependent Care Flexible Spending Account
• Paid Vacation, Holiday, and Sick Time
• 401(k) with 4% match along with 3 other contributions
• Tuition Reimbursement
• Basic & Supplemental Life and AD&D
• Employee Assistance Program
• Short-Term and Long-Term Disability
• Wellness Program
• Yearly Holiday Bonus