Customer Experience Agent (Overnight Shift) | Overnight Jobs HQ
Back to Jobs
Whatnot

Customer Experience Agent (Overnight Shift)

Whatnot

Retail Night Shift Full-time

Job Description

🚀 Join the Future of Commerce with Whatnot!

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Ireland, Poland, and Germany, we’re building the future of online marketplaces—together.

From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.

And we’re just getting started! As one of the fastest growing marketplaces, we’re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.

💻 Role

The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team you will be tasked with doing anything possible to make sure our customers get the product they ordered as fast as possible. And if something went wrong, you are ensuring that we are doing everything possible to make it right.

  • Interact with buyers and sellers with a customer first attitude ensuring a positive experience.
  • Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner.
  • Become an expert in Whatnot’s product, processes and systems to drive positive outcomes for our users.
  • Work with other departments to troubleshoot, research and resolve open questions.
  • Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.

👋 You

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

Skills

A hungry individual looking to jump start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reach the best possible outcome. Here’s what we’re hoping to see in your background:

  • Open to overnight shift from 8pm-5am PST
  • 2+ years of Support experience handling email and/or chat services.
  • Weekend availability required.
  • Understanding of E-commerce and Marketplace operations.
  • Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
  • Obsession with customers / being customer first / serving customers.
  • Proactive problem-solver and process-improver.
  • Knowledge of Collectibles is a plus.
  • Bachelor's degree or college experience preferred.
  • Previous start-up experience is a plus.

Team members in this role are required to be within commuting distance of our Phoenix, AZ hub.

🎁 Benefits

  • Flexible Time off Policy and holiday pay for working Company-wide Holidays
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
    • Home office setup allowance
    • Monthly allowance for cell phone and internet
  • Care benefits
    • Monthly allowance on both food and wellness
    • Annual allowance towards Childcare
    • Lifetime benefit for family planning, such as adoption or fertility expenses
  • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
  • Monthly allowance to dogfood the app
  • Parental Leave
    • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
💛 EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Similar Overnight Jobs

Hiring for overnight jobs?

👉 Reach thousands of overnight workers on the 🏆 #1 Overnight Job Board

For Employers
3 listing live for 30 days for FREE
Unlimited free re-listings if not filled.
Your company profile, logo and links.

Frequently Asked Questions

Overnight jobs are jobs that require working during the night or overnight hours. These jobs often involve working in warehouses, factories, retail stores, or other industries that operate 24/7. It is also called night shift jobs.

Overnight Jobs HQ is the #1 job board for overnight jobs and night shifts hiring now anywhere in the world. Unlike other generic job boards, Overnight Jobs HQ only lists overnight jobs and night shifts. If it's overnight, it's here in Overnight Jobs HQ.

We exclusively focus on overnight jobs and night shift positions. We are also the only and the leading job board for overnight jobs and night shifts.

Every job listing is verified through our automated system that checks company authenticity, job details and posting recency. We also have a team of human moderators that review each listing to ensure it is legitimate and up to date.

Yes, Amazon regularly hires for overnight jobs in their warehouses and fulfillment centers. You can browse current openings on our Amazon Overnight Jobs page.

Yes, Walmart offers overnight jobs in many of their stores and distribution centers. Check our Walmart Overnight Jobs page for current listings.

Many large companies offer overnight jobs, including Amazon, Walmart, Target, Costco, FedEx, Best Buy, and Kohl's. You can browse company-specific overnight job listings on our site, such as Amazon, Walmart, Target, and more.

Yes overnight jobs generally pay more than similar daytime roles ranging from 20% -30% or more. However, pay varies by company and location. Check individual job listings for details.

Working overnight jobs can impact your sleep and health if you don't manage your schedule well. Many people(including the founder of Overnight jobs HQ) successfully work overnight shifts by maintaining a consistent sleep routine and practicing good sleep hygiene.