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Customer Service Account Coordinator ($21/hour - 3rd Shift)
Rapid Response Monitoring
Manufacturing
Night Shift
Full-time
Job Description
Location:
This position is 100% in-office and reports to our facility on site in Syracuse, NY.
Hours
Overnight
Role Summary
As a Customer Service Account Coordinator within our Data Entry Department at Rapid Response Monitoring, you will work alongside caring people while crafting custom solutions for the service providers we monitor for to help them protect their customer’s property and their families. Rapid Response Monitoring is the industry leader because of our amazing customer service and our willingness to customize anything. That’s where you come in! See the “Responsibilities” section below to learn more.
The ideal candidate will have exceptional attention to detail, the ability to provide quality customer service, think on their feet, and be friendly but efficient on the phone.
Starting Pay Rate
$21.00 Per Hour (not including shift differentials)
Shift Differentials
Rapid Response acknowledges the sacrifices our Data Entry employees make when supporting our customers during all hours of the day and night as well as weekends. In recognition of that commitment, we are offering shift differentials for hours worked outside of standard business hours.
Start your 4-week training on one of the dates below:
Qualifications
Founded in Syracuse, NY in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether it’s a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our “heroes” are there to help every day. Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.
Additional Information
Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. Rapid Response is an Equal Opportunity Employer.
INDRR2
This position is 100% in-office and reports to our facility on site in Syracuse, NY.
Hours
Overnight
Role Summary
As a Customer Service Account Coordinator within our Data Entry Department at Rapid Response Monitoring, you will work alongside caring people while crafting custom solutions for the service providers we monitor for to help them protect their customer’s property and their families. Rapid Response Monitoring is the industry leader because of our amazing customer service and our willingness to customize anything. That’s where you come in! See the “Responsibilities” section below to learn more.
The ideal candidate will have exceptional attention to detail, the ability to provide quality customer service, think on their feet, and be friendly but efficient on the phone.
Starting Pay Rate
$21.00 Per Hour (not including shift differentials)
Shift Differentials
Rapid Response acknowledges the sacrifices our Data Entry employees make when supporting our customers during all hours of the day and night as well as weekends. In recognition of that commitment, we are offering shift differentials for hours worked outside of standard business hours.
- For hours worked between Monday – Friday 6:01am 4:59pm, $21 per hour (standard pay rate)
- For hours worked between 5:00pm and 9:00pm, +$0.50 per hour
- For hours worked between 9:01pm and 6:00am, +$1.00 per hour
-
For hours worked Saturday & Sunday between midnight and 11:59pm, +$1.00 per hour
Start your 4-week training on one of the dates below:
- August 18, 2025 (8:00am - 4:30pm)
-
September 8, 2025 (8:00am - 4:30pm)
- Receive inquiries from clients via phone, email, and fax
- Triage and field questions from clients
- Input contract information in our database
- Implement client account transfers and verify changes
- Ensure all client account entries adhere to jurisdictional regulations
-
Provide team members with proofreading, scanning, mailing, and other administrative support
Qualifications
- High School diploma required, Associate’s or equivalent military experience preferred
- Attention to detail, with an ability to stay focused on assigned tasks
- Basic computer and typing skills
- Good communication - written and verbal, particularly on the phone
- Many of our positions require an extra level of screening to obtain Department of Defense security clearance
- Successfully clear drug screen and background check to meet industry and security licensing requirements
-
Data Entry experience is preferred.
- Annual salary increases and performance bonuses
- Medical, Dental, Vision, and 401k
- Paid vacation and sick time
- Wellness program and wellness days off
- Internal advancement opportunities
-
The opportunity to make an impact on communities across the country every day
Founded in Syracuse, NY in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether it’s a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our “heroes” are there to help every day. Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.
Additional Information
Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. Rapid Response is an Equal Opportunity Employer.
INDRR2
