Customer Service Agent - Merchant Team

Responsibilities:

• As the frontline of the P2P market, you will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
• Independently provide accurate information to resolve problems/issues that arise
• Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
• You will escalate issues to your team leader, managers, and other departments as required
• Adhere to the Quality Assurance standards set
• Adhere to and comply with the schedule set by the Team Leader
• Assist in the preparation of other processes as and when assigned/required by the Team Leader
• Display good team working attitude and behavior within the team and other departments in the company

Requirements:

• 2-3 years experience in frontline customer support, preferably in the financial or service industry
• Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
• Both adaptable and resilient, able to operate in a quickly changing environment
• Great at multitasking, prioritizing, and managing time effectively
• You must have a fast internet connection (5mpbs broadband internet connection at least)
• Knowledge or interest in blockchain/digital assets/fin-tech industry and being a Binance P2P user will be an added advantage
• Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)
• Fluency in English is required to be able to coordinate with overseas partners and stakeholders

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)