Customer Service (m/w/d)

Who we are

We are an innovative digital voucher platform collaborating with over 500 top brands such as Amazon, Google, IKEA, and Zalando & Co. As a leading multi-brand voucher, WUNSCHGUTSCHEIN has disrupted and conquered the market over the past few years! Operating under the brand WUNSCHGUTSCHEIN in Germany and Wishcard / Everywish in European countries and the United States, we are active at more than 120,000 physical POS locations and are recognized by over a third of Germans. To date, WUNSCHGUTSCHEIN has sold more than 100 million vouchers and continues on its growth trajectory as the undisputed No.1 gift voucher. The WUNSCHGUTSCHEIN is the perfect gift for any occasion—from personal celebrations to employee engagement and motivation, as well as customer retention and acquisition.

In the course of internationalization into the English-speaking market with focus on the United States & the United Kingdom, ideally beginning as of 01.09.25, we are looking for: Customer Service Specialist (m/f/d)

In this role, you will get to

• Work in the customer service area: careful processing of primarily telephone and written customer enquiries in english
• Ensure customer satisfaction, service orientation, quality and efficiency
• Deal with objections and solution-oriented processing of complaints
• Data management and maintenance
• Stocking and processing orders
• Support the head of department in day-to-day business
• Liaison function between customers and internal departments

We are looking for people who

• Have completed your school education, ideally a commercial apprenticeship.
• Have a pleasant, friendly voice and ideally experience in customer service
• Are precise, conscientious and goal-oriented in your work
• Have the ability to enthuse customers on the phone about products and act in a customer-friendly, level-headed and confident manner when dealing with complaints
• Strong service orientation and quality awareness
• Willingness & ability to work night shifts (due to the time difference in the US)
• Basic knowledge of MS Office
• Online affinity
• Have a pronounced service mentality
• English at a native-speaker level, both written and spoken
• A high level of comprehension and willingness to explore new fields of work and tasks

Plusses:

• Ideally, you have a very good command of written and spoken German

Why WUNSCHGUTSCHEIN

• Flat Hierarchies: Experience an open company culture that promotes quick decision-making and direct communication.
• Attractive Compensation: Benefit from a competitive salary that recognizes your performance and commitment.
• An additional €50 per month to your salary as a tax-free benefit (*after your probation period).
• Meal Allowance.
• A Family-Like and Relaxed Working Atmosphere: Feel at home in a team that values appreciation and where everyone counts.
• Independent and Trust-Based Working: Enjoy the freedom to develop and implement your ideas independently, supported by mutual trust and assistance.
• A Motivated and Successful Team: Join a community that stands together, tackles challenges collectively, and celebrates successes together.

Job Type: Full-time

Application Question(s):

• The position is designed as an office presence / home office mix. Do you come from the Düsseldorf area so that you can be present in the office on a regular basis?
• If you are not a German citizen, do you have a valid work permit from the relevant immigration authority?

Language:

• English (Required)
• German (Required)
• French (Preferred)

Work Location: Hybrid remote in 40221 Düsseldorf