Customer Service Officer

We are looking for Customer Service Officers for a leading banking industry. You will be responsible for delivering excellent service over the phone by assisting customers with their banking-related inquiries, and ensuring a smooth customer experience.

Key Responsibilities:

• Deliver personalized service to customers over the phone regarding banking products, accounts, and general service inquiries.
• Understand customer needs and provide accurate, timely, and effective solutions.
• Identify and act on cross-selling opportunities during customer conversations.
• Maintain high service standards to achieve complete customer satisfaction.
• Gather customer feedback and highlight trends or issues for process improvement.

Qualifications:

• Diploma or higher qualification is required.
• Must be wiling to work the afternoon shift (non-negotiable).

Preferred:

• Has experience working in the banking industry, OR Has experience in customer service (if no banking industry experience).

Job Type: Contract
Contract length: 12 months

Pay: $3,000.00 - $4,000.00 per month

Benefits:

• Professional development

Schedule:

• Night shift
• Shift system

Education:

• Postgraduate Diploma/Certificate (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Banking: 1 year (Preferred)

Work Location: In person