Customer Service Representative - All Shifts

Job description

Customer Service Associate: All shifts

Must be able to work weekends.

The Liquor Well Inc. is a locally owned Liquor & General Store, and we are hiring immediately for a reliable Cashier/Customer Service Associate to assist our customers! The ideal candidate will handle cashier duties and provide excellent service to all customers throughout the store.

The Cashier/Customer Service Associate is responsible for providing superior service by engaging customers to ensure an exceptional experience. The Cashier/Customer Service Associate is also responsible for resolving customer issues, answering questions, itemizing and totaling customers' purchases, and other duties as assigned.

Job Type: Full-Time, In-Person

Pay: Starting at $17.00 per hour ($1 extra per hour for grave shift)

Expected Hours: 40 hours per week

Benefits:

• Paid Time Off (PTO)
• Employee Discount (10%, non-alcohol)

Day Shift Schedule ($17 per hour)

• 8 hour shifts, 8:00am - 4:00pm
• Must work weekends

Swing (Night) Shift Schedule ($17 per hour)

• 8 hour shifts, 4:00pm - 12:00am
• Must work nights and weekends

Grave (Overnight) Shift Schedule ($18 per hour)

• 8 hour shifts, 12:00am - 8:00am
• Must work nights and weekends

Duties

• Ensure all customers receive outstanding service by providing a friendly environment through greeting customers and engaging them in positive and professional conversation;
• Maintain store merchandising and cleaning standards;
• Efficiently and accurately process point of sale transactions within the cash registers;
• Ensure the sale of age restricted items is performed in a safe and legal manner, as outlined in specific training programs;
• Perform general cleaning duties, such as sweeping, mopping floors, emptying trash cans, cleaning windows and restrooms;
• Positively communicate (verbal and written) with management and staff; and
• Demonstrate the ability to be a "Team Player" and to foster a teamwork environment.

Minimum Qualifications:

• Must be at least 21 years of age to sell Alcohol & Tobacco, according to the State of Alaska Alcohol & Tobacco Laws
• Successfully complete the three hour Training for Alcohol Professionals Class "TAP"
• Customer service experience, 1 year
• Ability to do basic math
• Fluency in English
• Able to meet the physical demands as noted at the bottom of this job description
• Attention to detail
• Team Player

Physical Demands:

Bending, stooping and twisting

Constant (6-8 Hours)

Squatting or kneeling

Frequent (4-6 Hours)

Moving around the store, coolers and freezers

Constant (6-8 Hours)

Communicate effectively through speech or writing

Constant (6-8 Hours)

Work in outdoor weather conditions

Seldom (1-2 Hours)

Accurately identify small writing or markings

Constant (6-8 Hours)

Pushing/Pulling

Constant (6-8 Hours)

Sitting or standing in a stationary position for long periods of time

Constant (6-8 Hours)

Reaching above shoulder level

Frequent (4-6 Hours)

Climbing stairs and/or ladders

Frequent (4-6 Hours)

Repetitive motions

Constant (6-8 Hours)

Grasping, gripping, or pinching with hand(s)

Constant (6-8 Hours)

Lifting/transporting heavy items, up to 75lbs

Frequent (4-6 Hours)

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Paid time off

Work Location: In person