Customer Support Executive

Job Title: Customer Support Executive

Job Type: Full-Time, Onsite

Job Description:

We are looking for a Customer Support Executive to join our growing team in Sector 5, Kolkata. The ideal candidate should have strong English communication skills and prior experience in customer support. This is an onsite role requiring immediate joiners.

Key Responsibilities:

Handle inbound and outbound customer queries via calls, emails, or chat

Provide accurate, valid, and complete information to customers

Resolve customer issues efficiently and ensure high customer satisfaction

Maintain detailed records of customer interactions

Work collaboratively with internal teams to improve customer service

Requirements:

Excellent English communication skills – both verbal and written

Ability to work in a fast-paced and target-driven environment

Strong problem-solving and interpersonal skills

Immediate joiners preferred

Shift & Allowance:

Night Shift (Male candidates): ₹3,000 Night Shift Allowance per month

Fixed Day Shift for Female Candidates

Salary:

Fresher:15000 in Hand

Experience upto CTC: ₹20,000 per month

In-hand Salary: ₹16,000 per month (excluding night shift allowance)

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Schedule:

• Rotational shift

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Expected Start Date: 03/08/2025