Customer Support Representative

Description

Who We Are:

AgriVision Equipment Group and PrairieLand Partners (AVE-PLP, LLC) is a joint venture between two of the top John Deere Dealerships in the United States. By joining forces, we continue to lead the charge in technology, innovation, and best-in-class service and support for our respective customers. Our purpose is to lead agriculture in rural America.

We credit our success to our knowledgeable, competitive, hardworking, and passionate employees that strive for excellence in everything they do. We live out our Guiding Principles of Integrity, Servant Leadership, Courageous Innovation, and Performance.

With over 100 years of experience in the agricultural industry we have a rich heritage, growth mindset, and entrepreneurial spirit. Today, we have a strong presence in numerous locations with our support spanning through western Iowa, eastern Nebraska, central and eastern Kansas, and northwest Missouri.

We are seeking driven, highly motivated, collaborative, and intellectually curious professionals who want to be part of cultivating the highest impact culture in the agriculture equipment industry. Previous experience and knowledge of large ag equipment or commercial/turf equipment is welcomed but not required. We can train with the right individual who is willing to work hard and make customers their #1 priority.

Look Forward. Adapt Often. Lead Always.

General Purpose:

The Customer Support Representative is responsible for building customer relationships by traveling to customer locations to perform follow-up activities on complete goods, parts and service sales, address customer concerns, promote aftermarket sales, furnish technical support where applicable and collect profiling information in order to enhance the customer experience.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Markets parts and service sales such as extended warranties, maintenance plans, machine inspections, overhauls, standard job quotes, and special parts promotions.
• Identifies all aftermarket and new sales opportunities and communicates lead information accordingly.
• Performs follow-up calls at customer locations on complete goods and major parts and service.
• Addresses customer concerns and resolves problems effectively and satisfactorily.
• Profiles customer’s machines, vehicles, and demographic information, and updates in Customer Relationship Management (CRM) database as necessary.
• Participates in product presentations at customer clinics and meetings held outside the dealership.
• Assists the Sales department with after sales calls to ensure equipment operates to the customer’s satisfaction.
• Provides limited technical support where applicable.
• Assists with parts deliveries to customers and dealerships as necessary.
• Performs other duties as required and necessary to ensure the success of AVE-PLP.
  
  

Qualifications

Supervisory Duties:

• None.
  
  

Knowledge, Skills, and Abilities:

• Ability to consistently promote, support, work, and act in a manner in support of AVE-PLP’s DNA.
• Ability to act in a positive and professional manner while working with peers, AVE-PLP management, customers, and support resources.
• Strong teamwork skills.
• Ability to deliver a high-level customer experience.
• Ability to communicate effectively both verbally and written with AVE - PLP staff and customers.
• Ability to promote and develop effective communication in AVE - PLP staff.
• Knowledge of John Deere and competitive products.
• Knowledge of mechanical, electrical, and hydraulic systems used in off road, construction, lawn, or heavy equipment.
• Ability to analyze and interpret sales data and reports.
  
  

Education:

• High School Diploma or General Education Diploma (GED) equivalent is required.
• Associate’s Degree is preferred.
  
  

Experience:

• Two or more years of experience in an agricultural or turf related role with involvement in activities such as sales, service, training, or other related work is preferred.
• An equivalent combination of education and experience may be substituted on a year for year basis.
  
  

Additional Requirements/Licenses/Certifications:

• Must have reliable transportation.
• Must have a valid driver’s license.
• Passing a driving record (MVR), criminal history background checks, employment verification, and drug screen will be required prior to the start of employment.
  
  

Working Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is generally performed in a professional office environment.
• Personal Protective Equipment (PPE) as required by the work location.
• Occasional exposure to moving mechanical parts; fumes or airborne particles and vibration.
• The noise level in the work environment is usually moderate.
• Work may involve long and/or flexible hours and overtime during holidays, weekends, and evenings.
• Travel to customers, conferences, meetings, and store locations including on a frequent basis is required and often includes overnight trips.
  
  

Physical Activities:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand, sit, walk, walk on unpaved terrain, talk, reach with arms and hands, have good manual dexterity, use hands and fingers to operate a computer and telephone keyboard, handle or feel, hear alarms/telephones/normal speaking voice.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• Moderate physical activity required by moving and positioning objects up to 50 pounds occasionally and/or up to 20 pounds frequently.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
  
  

AgriVision Equipment Group and PrairieLand Partners (AVE-PLP, LLC) is an Equal Opportunity Employer and does not discriminate against any person in any condition of employment based on race, color, creed, national origin, age, religion, disability, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, or veteran status.