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At Northern Reflections, Ricki’s, and Cleo, we are united by a shared vision: to inspire and empower women through fashion that fits their lives. With a proud legacy in Canadian retail, we bring together decades of expertise, a passionate team, and a commitment to delivering exceptional style, quality, and service.
As part of our growing organization, you’ll join a collaborative and dynamic team that values innovation, customer connection, and the power of great fashion. Whether it’s timeless comfort, polished workwear, or versatile style, each of our brands plays a unique role in serving women across generations.
We’re looking for a hands-on and results-driven Fulfilment Supervisor for 3 shifts (day, afternoon and night) to oversee day-to-day operations at our Distribution Centre supporting Northern Reflections, Ricki’s, and Cleo. In this role, you’ll lead a team responsible for ensuring the accurate and timely movement of goods to our stores and customers, driving efficiency while maintaining a safe, organized, and positive work environment. This facility is a 24 hour / 7 days a week operation.
Day Shift: 7:00am – 3:30p.m. (M – F)
Responsibilities:
DC FULFILMENT SUPERVISOR AFTERNOONS
Northern Reflections
Retail
Night Shift
Full-time
Job Description
Join Our Family of Brands – Northern Reflections, Ricki’s & Cleo
At Northern Reflections, Ricki’s, and Cleo, we are united by a shared vision: to inspire and empower women through fashion that fits their lives. With a proud legacy in Canadian retail, we bring together decades of expertise, a passionate team, and a commitment to delivering exceptional style, quality, and service.
As part of our growing organization, you’ll join a collaborative and dynamic team that values innovation, customer connection, and the power of great fashion. Whether it’s timeless comfort, polished workwear, or versatile style, each of our brands plays a unique role in serving women across generations.
We’re looking for a hands-on and results-driven Fulfilment Supervisor for 3 shifts (day, afternoon and night) to oversee day-to-day operations at our Distribution Centre supporting Northern Reflections, Ricki’s, and Cleo. In this role, you’ll lead a team responsible for ensuring the accurate and timely movement of goods to our stores and customers, driving efficiency while maintaining a safe, organized, and positive work environment. This facility is a 24 hour / 7 days a week operation.
Day Shift: 7:00am – 3:30p.m. (M – F)
Afternoon Shift : 3:45p.m. – 12:15a.m. (M – F)
Night Shift: 11:00p.m. – 7:30a.m. (S – Th)
Responsibilities:
- Supervise end to end process of the order fulfilment functions, ensuring that customer orders are accurately picked, packed and shipped in a timely manner, ensuring quality and accuracy while adhering to all safety standards.
- Meet daily fulfilment order targets and productivity for the shift.
- Effectively manage the order backlog to ensure SLA’s are met.
- Supervise, direct, coach and train all team members (including temporary workforce).
- Able to resolve problems, audit as needed and identify trends and communicate issues to relevant parties
- Ensure accuracy of all orders picked and packed
- Provide frequent and constructive feedback as required
- Work in conjunction with the Operations Manager to achieve the highest standards of quality and accuracy.
- Ensure all standard operating procedures (SOPs) are followed and updated where required.
- Analyze workload and adjust staff accordingly to accomplish departmental goals.
- Provide positive leadership and seek out opportunities to maintain and enhance morale.
- Communicate standards, expectations, goals, changes and policies to all team members (including temporary workforce).
- Work in conjunction with the Operations Managers to partner with agency leads to recruit based on forecasted volume.
- Work in conjunction with the Operations Manager to analyze shipping rates, and work with carriers to implement cost efficiencies.
- Maintain KPIs to align with labor planning and volume forecasting.
- Maintain and enhance overall team member relations and job satisfaction through effective communication, fair and consistent treatment, respect for the individual, and establishment of clear expectations and accountability.
- Ensure team member safety through education and training, promoting safety awareness and accountability and by promptly addressing potential hazards.
- Comply with Toys”R”Us Health and Safety policies, procedures and standards and with the OHSA to ensure a culture of safety throughout the organization
Qualifications:
- Post secondary education or relevant experience
- 5 years Supervisory experience in a Fulfilment Centre / Distribution Centre
- Previous experience within the clothing industry an asset
- Solid communication skills, interpersonal skills, math and problem solving skills and organizational skills
- Proficient in MS Office – Word, Excel
- Strong knowledge and understanding of X3 system
- People Management – ability to assess skills and manage the work and productivity of others while coaching and developing talent
- Conflict management skills – ability to view conflict as an opportunity to find common ground and gain cooperation from all parties.
- Problem solving skills – reacts quickly and appropriately to problems; follows up in a timely manner to issues not immediately resolvable; ties up all loose ends.
- Ability to motivate self and others to accomplish important objectives with facing multiple demands; creates a sense of urgency
- Must have high initiative, integrity and dependability and demonstrate responsible, ethical and honest behavior in all tasks and responsibilities.
