DISPATCHER (TRANSPORTATION DEPARTMENT)

Job Type

Full-time

Description

DISPATCHER

Department: Transportation – Trucking Office

Location: Corporate HQ – Cerritos, CA

Classification: Full-Time, Non-Exempt

Reports To

Operations Manager

Position Summary

Ecology Auto Parts, Inc., a leader in transportation and logistics, is hiring two Dispatchers to support our Trucking Operations at the Cerritos Corporate Office. These roles are critical to ensuring smooth, efficient, and timely coordination of our fleet operations across multiple routes and regions.

We are looking for motivated individuals with prior dispatch experience in the transportation/logistics industry. Successful candidates will be highly organized, clear communicators, and adept at juggling high call/email volumes in a fast-paced, service-driven environment. You’ll serve as the direct liaison between drivers, internal departments, and external customers to ensure operational excellence and top-tier delivery performance.

Responsibilities

Driver Coordination & Load Planning

• Assign drivers to scheduled loads based on availability, proximity, and route optimization
• Communicate job details, expectations, and special instructions to drivers clearly and promptly
• Ensure drivers remain on track and on time with assigned delivery schedules
  
  

Operational Communication

• Serve as the central contact for real-time driver support, route adjustments, and emergency coverage
• Provide timely status updates to internal departments, such as billing, customer service, and safety teams
• Respond to driver, customer, and operational inquiries with urgency and professionalism
  
  

Dispatch Software & Tracking Tools

• Utilize dispatch and GPS tracking systems to monitor fleet movements and delivery progress
• Maintain accurate records of assignments, load updates, and driver logs in digital systems
  
  

Issue Resolution & Escalation

• Troubleshoot service issues (e.g., breakdowns, route closures, driver delays) with a solutions-oriented mindset
• Escalate time-sensitive or critical issues to leadership to prevent operational delays or service failures
  
  

Documentation & Reporting

• Ensure all dispatch paperwork, driver check-ins, load sheets, and delivery confirmations are completed and filed correctly
• Prepare and submit end-of-shift handoff reports and performance notes
  
  

Other duties as assigned

Requirements

Qualifications/Knowledge/Critical Skills

• REQUIRED: Minimum 2 years of experience in dispatch operations within the transportation, trucking, or logistics industry
• Strong knowledge of local/regional routes, DOT regulations, and commercial vehicle compliance
• Proficient in dispatch software systems and Microsoft Office (especially Excel and Outlook)
• Bilingual in English and Spanish preferred but not required
• Excellent communication, multitasking, and organizational skills
• Ability to perform in a high-pressure, high-volume setting
• Reliable, punctual, and self-directed with a proactive attitude toward problem-solving
  
  

Physical Demands/Environmental Factors

• Primarily office-based in the Trucking Department at the Cerritos Corporate Headquarters
• Frequent use of computers, phones, and communication systems
• Prolonged periods of sitting and screen use
• May occasionally require lifting boxes or documents up to 25 pounds
• Standard business and/or night shift hours with occasional extended hours during peak demand
  
  

Schedule

Day Shift:

• Schedule: Monday – Friday, 9:00 AM to 6:00 PM
• Pay Rate: $18.00 – $20.00 per hour (DOE)
  
  

Night Shift:

• Schedule: Sunday – Thursday, 9:00 PM to 5:00 AM
• Pay Rate: $20.00 – $22.00 per hour (DOE)
  
  

Compensation

The Dispatcher position offers an appealing compensation package, with a competitive hourly pay range of $18.00 to $20.00 per hour for the Day Shift and $20.00 to $22.00 per hour for the Night Shift, depending on experience (DOE). In addition to the financial components, we provide a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with employer matching, generous paid time off, and life insurance coverage. The final compensation will be contingent upon the candidate’s relevant experience, qualifications, and skills, reflecting our commitment to providing a rewarding and competitive remuneration to attract top-tier talent in the transportation and logistics industry.

PLEASE NOTE: This job description is not exhaustive and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Ecology Auto Parts Inc. is committed to providing a workplace and culture of respect, diversity, equity, inclusion, and belonging. We are dedicated to ensuring equal employment opportunity without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Should you have a disability or specific needs requiring accommodation, please inform us.

Thank you for your interest in opportunities with Ecology Auto Parts, Inc. We appreciate the enthusiasm and professionalism demonstrated by individuals seeking to join our team.

Please be advised that Ecology Auto Parts, Inc. does not engage with or entertain solicitations from third-party recruiting firms for our hiring needs. We have a dedicated internal recruitment team managing our talent acquisition process. We kindly request that third-party recruitment firms refrain from submitting candidates for our open positions. Ecology Auto Parts, Inc. will not consider or entertain candidates represented by headhunter agencies for our current requisitions. Our commitment to fair and equitable hiring practices includes working directly with candidates who apply through our official channels. We believe in fostering a transparent and direct relationship with potential team members.

We appreciate your understanding and compliance with this policy. If you are interested in joining Ecology Auto Parts, Inc., please visit our official careers page here: EAP, Inc. | Career Center for a list of our current job opportunities and application instructions.

Salary Description

$18 - $22 / hourly