Donor Services Coordinator - Overnight Morning Crossover shift

Job Status: Full-time

Location: Hybrid (Kansas City, MO)

Schedule: 11:00pm-11:00am Mon/Tue/Fri & Sat/Sun/Wed/Thur

POSITION PURPOSE:

The Donor Services Coordinator plays a critical role in the eye donation process by coordinating and facilitating donor referrals, supporting partner agencies, and engaging with donor families. This position ensures compliance with regulatory standards and internal procedures while maintaining a high level of accuracy and professionalism in a time-sensitive healthcare environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Receive and document death referrals from partner agencies, including organ procurement organizations, funeral homes, hospices, and medical examiners.

· Provide guidance and education to referral sources regarding the eye donation process, including state-specific and partner-specific policies and procedures.

· Conduct preliminary screening of potential donors to assess medical suitability in accordance with Saving Sight SOPs, EBAA standards, FDA regulations and HIPAA requirements.

· Collaborate with internal and external stakeholders to coordinate logistics related to donor evaluation and recovery.

· Access and utilize internal and external information systems to accurately record and manage referral and donor data, maintaining strict confidentiality in compliance with HIPAA and other applicable privacy laws.

· Engage with the families of potential donors to communicate donation opportunities, determine legal authorization, and complete donor risk assessments.

· Review and interpret medical records to evaluate donor suitability and ensure documentation accuracy.

· Operate within the parameters of the Uniform Anatomical Gift Act (UAGA) and organizational protocols.

· Accurately transcribe and record information, ensuring thorough and timely documentation within eye bank systems.

· Assist with daily departmental tasks and provide support for special projects or assignments as directed by supervisors or team leads.

EDUCATION:

· High School diploma or equivalent required.

· Continual training and certification as necessary.

QUALIFICATIONS and EXPERIENCE:

· A minimum of one (1) year work experience in a call center or other customer service environment is preferred.

· Strong interpersonal, written, verbal, and phone communication skills.

· Strong organizational skills, critical thinking, problem-solving abilities and attention to detail required.

· Ability to work independently, with limited direction, and in a team environment.

· Ability to work with distraction and multi-task with frequent interruptions.

· Knowledge of medical terminology is preferred.

· Working knowledge of Microsoft operating systems, Microsoft Office, general database, and web-based applications.

· Must be able to handle information in a confidential, objective, and professional manner.

· Must be able to work scheduled holidays and weekends.

· Must have reliable transportation.

PHYSICAL REQUIREMENTS:

· Frequent periods of intense concentration, attention to detail and accuracy.

· Ability to manage the mental and physical demands of working with printed materials and extended computer screen time, and frequent phone use.

· Moderate manual dexterity for basic keyboarding.

· Must be able to sit and/or stand for long periods of time.

· Ability to lift and move 20 pounds is required.

ENVIRONMENTAL DEMANDS:

· Standard office setting with typical working conditions

NOTE: The preceding statements describe the nature and level of assignments normally given job incumbents. They are not an exhaustive list of duties. Additional duties may be assigned.

Saving Sight is an Equal Opportunity Employer. We take pride in the diversity of our staff, and seek diversity in our applicants. Saving Sight does not unlawfully discriminate on the basis of any status or condition protected by applicable federal or state law. Saving Sight reserves the right to seek, hire and promote persons who support the goals and mission of the institution.