Dublin Animal Hospital - Client Service Representative

Serving Dublin, Virginia and the surrounding community since 1948, Dublin Animal Hospital is an AAHA-certified veterinary practice focusing on small animals, pocket pets, and exotics. The practice is located less than 20 miles away from Virginia–Maryland College of Veterinary Medicine, making it an ideal location for new veterinary graduates as well as current students looking for an externship at an established clinic. At Dublin Animal Hospital, we offer preventive care services as well surgical procedures (C-section, cherry eye surgery, and more), and veterinarians are supported by one technician or assistant per doctor. Digital x-ray, ultrasound, and EKG equipment are available for use as needed, and boarding is also offered for medical or vacation purposes!

Description

We are looking for a full-time client service representative in our reception department! We are searching for a hard working, reliable, animal loving person to join our Dublin Animal Hospital reception team!

Experience in a veterinary clinic or health care field reception team preferred.

Requirements

Client Service Representative - Reception

• Greet clients entering DAH promptly and professionally.
• Dress professionally in clean attire. Personal appearance must be clean, neat and tasteful.
• Answer phones professionally and promptly.
• Process prescription and food requests in a timely fashion correctly.
• Accurately schedule appointments, surgeries and boarding reservations.
• Takes initiative to ensure clients are cared for from the time they call DAH until their ready to depart DAH.
• Offer to assist clients to their vehicles with their pets and/or purchases.
• Actively seeks ways to engage clients to establish a bond with clients and their pets.
• Responsible for overseeing opening procedures per DAH protocol.
• Maintain DAH lobby during open hours. Make sure the area is neat, clean and the coffee bar is well stocked.
• Responsible for end of night duties per DAH protocol. Confirm all appointment charts are ready for the next day prior to leaving the building and waiting area clean and tidy.
• Complete daily department checklists to a high standard for the appropriate shift.
• Enter new clients accurately in Cornerstone. Obtain as much client and patient information and history as possible.
• Organize and update client information in Cornerstone’s Patient Record according to DAH protocol.
• Receive and respond or process incoming communications such as email and faxes.
• Admit and discharge all grooming and boarding appointments.
• Upon check-in obtain feeding and medication schedule for boarding pets.
• Discharge all drop off appointments. Confirm clients have all necessary communication and medication the doctor has prepared.
• Correctly and efficiently check-out clients. Verify invoices are correct, present to clients and process payments on account accurately.
• Perform end of day closing procedures in Cornerstone. Prepare daily settlement of cash, check and credit card transactions.
• Other duties as time permits based upon supervisor instruction.
  
  

Requirements

Knowledge Required

Customer & Personal Service – Knowledge of principles and processes for providing customer & personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.

Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.

English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.

Skills & Abilities Required

Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking appropriate questions and not interrupting at inappropriate times.

Speaking – Talking to others in a way to professionally convey information.

Time Management – Being able to manage one’s own time and effectively handle multiple interactions at once by prioritizing appropriately.

Service Orientation – Always actively looking for ways to help people. If you are not servicing a client or a patient help someone who is.

Writing & Typing – Either by writing or typing convey/document information regarding the client or patient status to ensure correctness of the medical record.