Front Desk Agent

Job Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team. The ideal candidate will have a passion for hospitality and a commitment to providing exceptional guest services. As the first point of contact for our guests, you will play a crucial role in ensuring a welcoming atmosphere and delivering outstanding customer service. This position requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently.

Responsibilities

• Greet and welcome guests upon arrival with a friendly demeanor.
• Manage check-in and check-out processes in an efficient manner.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain accurate records of guest information and reservations.
• Operate multi-line phone systems to manage incoming calls effectively.
• Assist with night audit duties as needed, ensuring all financial transactions are processed accurately.
• Provide information about hotel amenities, local attractions, and services.
• Collaborate with other departments to enhance the guest experience.
• Uphold hotel policies and procedures to ensure guest satisfaction.

Requirements

• Previous experience in hotel management or front desk operations is preferred.
• Strong customer service skills with a focus on guest relations.
• Hospitality management background is a plus.
• Bilingual or multilingual capabilities are highly desirable to assist diverse clientele.
• Familiarity with night audit procedures is beneficial.
• Excellent phone etiquette and communication skills are essential.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• A positive attitude and ability to work well in a team-oriented environment. Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!

Job Type: Full-time

Pay: $17.50 - $21.25 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person