Front Desk Agent (Part-Time) Temp Job

This is a temp job and will only be available for a few months. We are looking for a part-time front desk clerk for Monday, Tuesday, and Saturday nights (3:00pm-11:00pm). Possibly more hours will be available down the road.

**Must be available for all home football game Saturday night shifts.

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers, groups and weddings.
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Perform daily tasks such as cleaning and organizing front desk area

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, utilizing MSI (Jonas Chorum)
• Understanding of how travel planning websites operate, like Booking and Expedia
• Customer service attitude
• Excellent communication and organizational skills
• Hotel Experience is also a plus.

Job Type: Part-time

Pay: $11.00 - $13.00 per hour

Benefits:

• Employee discount

Ability to Commute:

• Coralville, IA 52241 (Required)

Ability to Relocate:

• Coralville, IA 52241: Relocate before starting work (Required)

Work Location: In person