Front Desk Agent

Job Summary

The Front Desk Agent will be the first point of contact for residents and their guests. The position is responsible for providing exceptional service and ensuring a welcoming, seamless, and secure experience. The Front Desk Agent will handle a variety of responsibilities including reception duties, resident requests, concierge-level assistance, and coordination with other departments to uphold our high standards of living.

Responsibilities

• Approach all encounters with residents, employees, and guests in a professional and personalized manner.
• Provide thoughtful, proactive service to foster a luxurious and personalized living experience.
• Responsible for providing prompt yet personal service at times of arrival and departure.
• Check-in and register guests according to property protocols.
• Have a thorough working knowledge of Turnberry Ocean Club’s services, hours of operation, facility, etc.
• Answer questions about available services, general property information, and amenities.
• Answer telephone calls and email inquiries promptly and professionally and channel them appropriately.
• Follow through to completion on every service request.
• Understand and communicate promotions and enhancements effectively with residents and guests.
• Schedule Turnberry services or reservations for residents
• Build rapport with all residents and distinguished visitors.
• Maintain database of resident preferences, needs and special dates.
• Monitor building security and report any irregular activity.
• Will communicate resident’s feedback and maintenance concerns to the appropriate teams.
• Collaborate with housekeeping, maintenance, valet, and management staff to ensure smooth daily operations
• Maintain the confidentiality of all residents, guest information and pertinent condominium data.
• Maintain the security of high-profile residents or guests in accordance with Turnberry Ocean Club standards.
• Offer to handle special arrangements during resident tenancy, such as reservations, transportation, dry cleaning, and other lifestyle services.
• Maintain a professional and high-quality service-oriented environment at all times.
• Perform any other reasonable duties as required by management.
  
  

Required Experience And Education

• Prior experience in luxury hospitality, high-end residential, private club or concierge services preferred.
• High school diploma or GED
• Degree in Hospitality related major preferred
  
  

Required Knowledge, Skills And Abilities

• Exceptional interpersonal and communication skills
• Professional demeanor appropriate for a luxury environment.
• Ability to multitask, stay organized, and remain composed under pressure.
• Outstanding customer service skills, presents him/herself professionally with a sophisticated communication ability.
• Experience using software programs such as Microsoft Office (Word, Excel, and Outlook) and access control systems.
• Must be able to work a flexible schedule to include weekends and holidays.
  
  

Physical Requirements

• Ability to push/pull 50 Lbs.
• Ability to lift 25 Lbs.
• Think clearly in high stress situations.
• Stand, walk and for extended periods of time.
• Reaching and bending through shift.
  
  

Job Type: Full-time

Pay: $20.00 per hour

Benefits

• 401(k) Employer Contribution
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
  
  

Work Schedule

• 8-hour shift
• Night shift
• Overnight shift
• Weekends as needed