Front Desk Agent/Night Auditor

Job Summary
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our team. This role is essential in providing exceptional guest services while ensuring the smooth operation of our front desk during night shifts. The ideal candidate will have a strong background in hospitality management and be passionate about delivering outstanding customer experiences in a resort or hotel environment.

Duties

• Greet guests upon arrival and check them in efficiently, ensuring all necessary information is collected and entered into the system.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy, providing solutions to enhance their stay.
• Conduct night audits by reconciling daily transactions, preparing financial reports, and ensuring accuracy in billing.
• Maintain a clean and organized front desk area, ensuring all materials are stocked and readily available for guests.
• Assist with reservations, cancellations, and modifications while providing information about hotel services and local attractions.
• Collaborate with other departments to ensure guest satisfaction and address any issues that may arise during the night shift.
• Monitor security systems and ensure the safety of guests and staff throughout the night.

Skills

• Strong customer service skills with a focus on guest satisfaction.
• Experience in hospitality management or related fields, particularly in a hotel or resort setting.
• Proficiency in front desk operations including reservation systems and night audit processes.
• Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
• Excellent communication skills, both verbal and written.
• Ability to work independently during night shifts while managing multiple tasks effectively.
• Strong problem-solving skills with attention to detail.

Join us as we strive to create memorable experiences for our guests!

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift

Work Location: In person