Front Desk Associate / Night Auditor

Please Read Before Applying

• Applicants must have unrestricted, year-round availability – including weekdays, weekends, holidays, and overnight shifts.
• This role is not suitable for candidates with academic or seasonal availability limitations.
• Our hotel does not provide PR assistance.
• This is an entry-level position – training will be provided.
• Applications are accepted online only. Phone calls and in-person applications will not be accepted.

About the Role

As a Front Desk Associate at Fairfield Inn & Suites Sault Ste. Marie, you’ll be the first point of contact for our guests, ensuring they feel welcome, valued, and cared for throughout their stay. You’ll also play a key role in the smooth operation of the hotel by assisting with guest services, reservations, and nightly audit procedures.

This position is part of a 24-hour department, with shifts typically running 7:00 AM – 3:00 PM, 3:00 PM – 11:00 PM, and 11:00 PM – 7:00 AM. Flexibility to work across all shifts is essential.

What You’ll Do

• Greet guests warmly upon arrival and provide exceptional customer service throughout their stay
• Complete check-in and check-out procedures accurately and efficiently
• Handle guest inquiries, requests, and complaints professionally and promptly
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests
• Operate the hotel phone system, ensuring clear and courteous communication
• Perform night audit duties as required, including reconciling daily transactions and preparing financial reports
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
• Uphold hotel policies and security procedures while maintaining a welcoming atmosphere

Who You Are

• Availability is key – able to work weekdays, weekends, holidays, and overnight shifts without restrictions
• Friendly, professional, and reliable, with a guest-first attitude
• Strong communication skills and phone etiquette
• Detail-oriented with excellent organizational and problem-solving abilities
• Comfortable working independently, especially on overnight shifts
• Previous hospitality or customer service experience is an asset but not required

Why Join Us?

• Supportive and team-oriented environment
• Training provided for all duties and brand standards
• Opportunity to build hospitality and customer service skills in a respected hotel brand

How to Apply
Apply directly through Indeed with your resume and availability. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Type: Part-time

Pay: $17.20 per hour

Expected hours: 16 – 40 per week

Education:

• Secondary School (required)

Experience:

• Customer service: 1 year (required)
• Hospitality: 1 year (preferred)

Language:

• English (required)

Location:

• Sault Ste. Marie, ON P6B 5A1 (required)

Work Location: In person