Front Desk Associate

Job Summary
We are seeking a friendly and professional Front Desk Agent to join our team.. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Duties

• Greet guests upon arrival with a warm and friendly demeanor.
• Check guests in and out efficiently while managing reservations.
• Provide information about hotel services, local attractions, and amenities.
• Handle guest inquiries and resolve any issues or complaints promptly.
• Process payments and maintain accurate records of transactions.
• Perform night audit duties as required, ensuring all financial transactions are balanced.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Maintain the front desk area, ensuring it is clean and organized at all times.

Requirements

• Previous experience in hospitality management or guest services preferred.
• Strong customer service skills with a focus on guest satisfaction.
• Excellent communication skills; bilingual or multilingual abilities are a plus.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Proficiency in front desk operations
• Strong organizational skills with attention to detail.
• Ability to handle multiple tasks simultaneously while maintaining professionalism.

Join our team and contribute to creating memorable experiences for our guests!

Job Type: Full-time

Pay: $13.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person