Front Desk Night Audit

Job description

The Holiday Inn in Lakeville is hiring part time and full time overnight hotel front desk night auditor. The Night Audit shift hours are from 11PM-7AM.

JOB DESCRIPTION
The Night Auditor will be responsible for accurately and efficiently handling all hotel audit related duties. Balancing duties, daily paperwork and shift reports. While completing these duties, the Night Auditor will attend to guests checking in and outs, making reservations, as well as answering guest's questions. Provides courteous, prompt and professional responses, while promoting hotel services.

As well as various administrative duties as they relate to booking, tracking, charging, handling, and inputting reservations or promoting the hotel’s pricing.

Job Duties:

• Processes reservations delivered by telephone, mail, fax, central reservations systems, sales office, and travel agents; and prepares letters of confirmation. Communicates reservation information to the front desk.
• Knows types of rooms available, as well as their location and layout. Tracks future room availabilities on the basis of reservations.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Responsible for counting cash, maintaining accuracy of the issues cash drawer at the beginning and end of shift. Helps develop room revenue and occupancy forecasts.
• Promotes superior customer care by being courteous, friendly, and helpful to guests, managers, and fellow employees.

Qualifications:

• High school graduate or equivalent.
• One year of previous customer service or reservations experience, preferably in a hotel environment. Ability to communicate clearly.
• Ability to effectively interact with guests, management staff, and other employees in a professional manner.
• Possess telephone communication skills in terms of the ability to negotiate, convince, sell and influence potential hotel guests.
• Skilled in basic math and computers.
• Knowledge of property management systems.
• Ability to work a flexible schedule, including weekends and holidays.
• Must be punctual and maintain regular and reliable attendance.

Experience:
Previous experience in a similar role preferred but willing to train the right individual.

Hours: This is an overnight position hours are 11PM-7AM.

Job Types: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan

Ability to Commute:

• Lakeville, MN 55044 (Required)

Ability to Relocate:

• Lakeville, MN 55044: Relocate before starting work (Required)

Work Location: In person