Front Officer Supervisor - Nights
Delta Hotels by Marriott Heathrow Windsor
Job Description
Join Delta Hotels by Marriott Heathrow Windsor – Where Great Service Meets Opportunity
At Delta Hotels by Marriott™ Heathrow Windsor, we focus on what truly matters, creating a seamless full-service hotel experience. Positioned perfectly between London Heathrow Airport and historic Windsor, our hotel is a space where guests and associates alike thrive. Join a warm and welcoming team committed to excellence and personal growth.
Rewards for work, benefits for your lifestyle
You’ll be supported in and out of the workplace through:
- Free gym membership, meals on duty and free car parking
- 20% discount on food and beverages for you and your friends and family
- Discounted hotel stays in all Marriott Hotels worldwide
- Access to 1000s of other benefits through our partner benefit portal
- Learning and development opportunities
- Recognition & wellbeing programs
- Encouraging management
- Team-spirited colleagues
What You’ll Be Doing
- Oversee all property operations during the night shift.
- Greet guests warmly on arrival and say a fond farewell on departure. Actively listen and respond to guest questions, concerns, and requests.
- Lead shifts and support team members to ensure prompt, high-quality service.
- Support the Front Office Manager with daily front office operations and staff supervision.
- Engage guests in conversations about their stay, hotel services, and local attractions.
- Provide accurate information about hotel facilities, services, room types, rates, and availability.
- Foster teamwork by partnering with others to achieve shared goals.
- Process payments and follow all cash handling procedures.
- Train, coach, and manage the Front Office team to enhance engagement and growth.
What we’re looking for
- Great conversational skills and teamwork-oriented
- Positive outlook and outgoing personality
- Pro-active and reliable
- Previous experience in working in a hotel reception environment.
- Previous supervisory experience is a big plus but not essential. However, minimum one year working in a high contact customer service role is required.
This is a full time role (40 hours / 5 days per week) working a variety of night shifts Monday to Sunday and occasional bank holidays.
Simple Made Perfect
At Delta Hotels, we believe in perfecting the essentials and making every experience seamless. If you’re ready to be part of a passionate team and a global hospitality leader, we’d love to hear from you.
