Guest Service - Security Staff - Dillard House, a Farm Resort

Company Overview: The Dillard House, a Farm Resort is a new addition to the Legacy Ventures portfolio and will be an exciting adventure as we build on what the Dillard family has developed since 1917. This one-of-a-kind property is nestled in the picturesque Tennessee River Valley within a two-hour drive north of Atlanta in Rabun County. It will represent tradition with authentically sourced cuisine, numerous outdoor activities and outstanding southern charm and hospitality.

Summary : Perform protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property to maintain a safe and secure environment. (Unarmed)

Essential Duties And Responsibilities

• Self-starting personality with an even disposition to effectively communicate with guests, team members and community.
• Be familiar with and adhere to Legacy Ventures Service standards as outlined in the Blueprint and other policies / rules of conduct, to include personal appearance / grooming, attendance and safe / efficient operations.
• Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the resort to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication using pager and two-way radio, bending, stooping and kneeling.
• Maintain order in the resort, deal with the welfare of guests, and assist with door lock problems. Coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner.
• Handle undesired conduct and potential violations of resort policy as warranted for the security and safety of resort guests, team members, patrons and property. Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands.
• Maintain radio contact with the Front Desk/Night Auditor at all times.
• Always use proper two-way radio etiquette when communicating with other team members.
• Maintain visual contact with the Front Desk/Night Auditor and the front door of the resort by remaining in the Lobby area when not on property walks.
• Maintain and review daily activity log.
• Maintain confidentiality with respect to guest and team member incidents.
• Hold briefing with Guest Services staff both at the beginning and end of shift.
• Check I.D. of visitors/team members as necessary.
• Open secured areas for authorized personnel.
• Maintain an awareness of legal limitations of position (i.e., local ordinances, state ordinances, etc.).
• Check lights and door locks. Investigate auto accidents/theft.
• Respond to complaints.
• Assist guests to their rooms or help guests enter their rooms.
• Conduct room theft investigations.
• Assist during medical emergencies.
• Investigate assault complaints.
• Assist outside agencies as necessary.
• Provide escort.
• Respond to team member altercations.
• Assist with intoxicated guests.
• Respond to security alarms.
• Be knowledgeable about resort and guestroom locking systems.
• Monitor TV cameras (CCTV) (if applicable).
• Challenge suspicious persons.
• Check safety hazards. Make rounds.
• Administer First Aid/C.P.R as necessary.
• Administer Heimlich maneuver to choking victims.
• Complete Incident/Accident Reports in a clear and concise manner.
• Answer phone and dispatch.
• Work special functions as requested.
• Receive deliveries.
• Deliver requested items to guest rooms.
• Make wake-up calls.
• Pick up items left on property (during rounds).
• Assist Front Desk with Express Check-outs and newspaper delivery.
• Handle items for “Lost and Found” according to the standards.
• Watch for suspicious persons entering, exiting, or loitering around building. Conduct walk-through observations of entire resort. Promote safe work practices.
• Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
• Observe the security monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
• Be available to assist upon any accident/incident which causes bodily harm. Must complete a report of incidence detailing the specifics of the event and offer additional medical assistance as needed.
• Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
• Perform any other job-related duties as assigned.
  
  

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have a flexible schedule and ability to workdays, evenings or nights any day of the week, including weekends and holidays.
• Must have exceptional customer service skills
• Demonstrated ability to perform multiple tasks in a busy environment and remain flexible
• Ability to work well in a team environment
• Must have a self-starting personality with an even disposition to effectively communicate with guests and staff.
• Possess excellent written, verbal, and organizational skills. Computer literacy and financial management a must.
  
  

Education and/or Experience: College degree preferred. High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.