Help Desk Support Specialist

Overnight Helpdesk Consultant (Remote)

Shift is Wednesday night to Saturday 10pm-8am (Overnight Shift) – Remote

Ideally this person will be able to go on site to NYC office for first month 2 times a week during normal 9-5 shift to train and meet the team.

Description:

Provide professional and efficient Level I technical support to internal employees (customers) that are using proprietary applications as well as other client-server applications. Diagnose and resolve hardware and workstation configuration problems, routing calls to other support areas as necessary, alerting management where critical.

Duties:

• Basic resolution and service delivery
• Answer calls
• Perform basic troubleshooting
• Use of tools, procedures, and customer relation techniques established for the HelpDesk team to support customers through telephone, remote access to the customer’s workstation.
• Document all problems by providing a complete and accurate depiction of issues reported, and their resolutions, into problem management system
• Troubleshoot, isolate, and research problems, recommending solutions and escalating to a higher tier when necessary
• The analyst will also need to exercise good judgment when dealing with sensitive employee security information, as well as company documentation, in keeping with corporate data security and compliance requirements.

Qualifications and Experience:

• Previous Overnight support experience preferred
• Experience in a corporate support position in a technical environment with the ability to diagnose and troubleshoot system problems.
• Knowledge of, and ability to use, a corporate HelpDesk ticketing system.
• Knowledge of current Microsoft Operating Systems
• Excellent oral and written skills to interface with all user/technical communities within the company
• Understanding of financial business environments will increase the incumbent’s potential for success.
• Possess good time management/organization skills necessary to assist in developing IT processes/procedures and to manage own work queue, perform escalations, and assist in team projects.

Education:

Bachelors Degree required

Pay Range $30-35/Hr

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.