Hotel Duty Manager

Overview
The Duty Manager plays a pivotal role in ensuring the smooth operation of the hotel, providing exceptional guest services while leading and supervising the team. This position requires a proactive individual who can manage daily operations, resolve guest issues, and maintain high standards of hospitality. The Duty Manager will be responsible for creating a welcoming environment and ensuring that all guests have an enjoyable experience during their stay. This is a hands on role, based in hotel Bistro mainly, but you may be called to other Departments. A mature, calm approach is needed.

Duties

• Oversee daily Bistro operations whilst working alongside your team.
• Supervise and support staff, providing guidance and training as needed to enhance performance.
• Address guest inquiries and complaints promptly, ensuring high levels of customer satisfaction.
• Coordinate with various departments to ensure seamless service delivery.
• Manage staff schedules and assist with human resources tasks as required.
• Ensure compliance with health and safety regulations within the hotel premises.
• Maintain accurate records of operations, incidents, and guest feedback for continuous improvement.

Skills

• Proven leadership skills with the ability to motivate and inspire a team.
• Bistro & Restaurant experience essential.
• Strong background in guest services within the hospitality industry.
• Excellent supervisory skills to manage staff effectively.
• Knowledge of human resources practices relevant to the hospitality sector.
• Exceptional communication skills, both verbal and written, to interact with guests and staff professionally.
• A passion for hospitality and a commitment to delivering outstanding service.

Job Types: Full-time, Permanent

Pay: £12.75-£14.00 per hour

Expected hours: 40 per week

Additional pay:

• Bonus scheme
• Tips

Benefits:

• Bereavement leave
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• On-site gym
• On-site parking
• Sick pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Merthyr Tydfil CF48 2HY: reliably commute or plan to relocate before starting work (required)

Experience:

• Restaurant: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person