Hotel Front Desk Agent

Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team at a hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is essential in creating memorable experiences for our guests, and it requires strong communication skills, attention to detail, and a passion for hospitality.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage the check-in and check-out processes efficiently.
• Handle guest inquiries and resolve issues promptly to ensure guest satisfaction.
• Maintain accurate records of guest information and reservations.
• Process payments and manage cash handling procedures.
• Provide information about hotel amenities, services, and local attractions.
• Assist with night audit duties as required.
• Work unsupervised, think outside the box and ability to handle guest concerns.
• Able to work well in a team environment.
• Collaborate with other departments to ensure seamless guest experiences.
• Uphold high standards of cleanliness and organization at the front desk area.

Qualifications

• Previous experience in hospitality or front desk operations.
• Strong phone etiquette and excellent communication skills are essential.
• Multilingual or bilingual abilities are a plus, enhancing guest interactions.
• Knowledge of hospitality management principles is beneficial.
• Proficient in Microsoft Office, emails, and use of computer programs.
• Familiarity with hotel management software is advantageous.
• Ability to work flexible hours, including nights and weekends as needed.
• A positive attitude, strong problem-solving skills, and the ability to work well under pressure.
• Strong attention to detail and accuracy.
• Standing for long periods of time during shift.
• Ability to lift up to 25 lbs.

Join us in delivering outstanding service and creating unforgettable experiences for our guests!

Job Types: Part-time, Temporary

Pay: From $15.50 per hour

Expected hours: 16 – 32 per week

Benefits:

• Employee discount
• Flexible schedule
• Free parking

Schedule:

• 10 hour shift
• 12 hour shift
• 4 hour shift
• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Nights as needed
• Night shift
• Overnight shift
• Weekends as needed
• Weekends only

Education:

• High school or equivalent (Required)

Experience:

• Hotel: 1 year (Required)

Shift availability:

• Night Shift (Required)

Ability to Commute:

• Corning, NY 14830 (Required)

Work Location: In person