Hotel Front Desk Clerk

Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. This role is essential in providing exceptional customer service and ensuring a smooth check-in and check-out experience for our guests. The ideal candidate will possess strong hospitality management skills, be proficient in handling multi-line phone systems, and have a passion for guest relations. A background in hotel management or experience in a similar role is preferred.

Responsibilities

• Greet guests upon arrival with a warm and welcoming demeanor.
• Manage the check-in and check-out process efficiently while ensuring accuracy in billing.
• Handle guest inquiries and resolve any issues or complaints promptly.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
• Process reservations through various channels, including phone calls and online bookings.
• Conduct night audits as required, ensuring all financial transactions are accurately recorded.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Uphold high standards of cleanliness and organization at the front desk area.

Requirements

• Previous experience in hotel management or front desk operations is preferred.
• Strong customer service skills with a focus on guest satisfaction.
• Excellent phone etiquette and proficiency with multi-line phone systems.
• Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
• Knowledge of hospitality practices, including guest services and relations.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Strong attention to detail and organizational skills to manage multiple tasks efficiently. Join our team as a Hotel Front Desk Clerk where you can make a positive impact on our guests' experiences while growing your career in the hospitality industry.

Job Types: Full-time, Part-time

Pay: From $9.00 per hour

Work Location: In person