Hotel Front Desk Receptionist
Fairfield Inn & Suites, I-64 Short Pumo
Job Description
Are you a dedicated and motivated individual in search of a fun work environment with opportunity for career growth? If you answered yes then let's make the Holiday Inn Richmond your newest career move!
Job Summary
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications. Do all daily reports, statements, correspondence, etc., as dictated by your managers.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Job Type: Full-time
Schedule:
- Day shift
- Holidays
- Night shift
- Weekends
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Free parking
- Life insurance
- Referral program
- Vision insurance
Work Location: In person
