Housekeeping Supervisor

Holiday Inn Toronto International Airport is looking for someone to join our housekeeping team as Housekeeping Supervisor! This is an excellent opportunity for someone who wants to grow their career in the hotel industry.

What are the requirements this role?

• Minimum: High School Diploma or equivalent. Some college is an asset.
• 1-2 years of housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience. Must speak fluent English.
• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.
• Basic mathematical skills are used occasionally.
• May be required to work nights, weekends, and/or holidays.

PHYSICAL DEMANDS: This job requires the ability to perform the following:

• Carrying, pushing, or pulling, lifting items weighing up to 50 pounds.
• Remain stationary for extended periods.
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility.
• Frequently bending, stooping, and kneeling.

What will you be doing as Housekeeping Supervisor?

• Assist with scheduling and room assignments to ensure proper coverage.
• Monitor performance and recommend disciplinary action per company rules and policies. Alert management of potentially serious issues.
• Ensure all staff is properly trained and have the tools and equipment to effectively carry out their duties.
• Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed
• Assists in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory.
• Ensures the completion of the Housekeeper’s Report and communicates clean and available rooms to the Guest Services Department.
• Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
• Respond to guest complaints, and special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Control expenses and minimize waste within all areas of housekeeping.
• Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating logbooks, etc.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Check guest rooms to ensure guest satisfaction.
• Report, turn in, and/or log all lost and found items according to established procedures.
• May regularly assist with deep cleaning projects.
• May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning.
• Assist with other duties as assigned.

HEALTH & SAFETY

Because safety is a management responsibility, department managers are held directly accountable for safe work practices and control of physical hazards in their areas.

Duties and responsibilities

• Detect and eliminate, or report for correction, all physical hazards, and unsafe conditions immediately by completing a safety work order. Perform random checks monthly and report deficiencies to the appropriate personnel.
• Re-instruct all regular employees who develop unsafe work practices as soon as possible after such practices are observed.
• Ensure that all employees use or wear any equipment, protective devices or clothing required under the Health & Safety Program.
• Investigate all employee accidents thoroughly and immediately. Get the facts from the injured worker and witnesses and fill out necessary accident report forms promptly and completely. These forms should then be submitted to Human Resources for processing. Follow the accident investigation procedures included in this manual.
• Insist on immediate first aid for all employee injuries where applicable. Maintain department first aid stations.
• Actively cooperate with the Health and Safety Committee. Ensure a competent and interested department representative is at all committee meetings.
• Insist on good housekeeping and enforce the “Clean as You Go” policy.
• Maintain active involvement in the accomplishment of the accident prevention and reduction objective assigned to the department. Take every precaution reasonable in the circumstances for the protection of employees.