Human Service Worker

Position Summary:
The Human Service Worker, or HSW, is responsible for conducting the day-to-day operations of the Goodwill Inn. Available to work scheduled rotating shifts, including overnights, weekends, holidays and overtime as required.

Essential Functions:
1. Executing the day-to-day operational functions associated with a low-barrier, housing-focused emergency shelter.
2. Supporting clients with needs at the Goodwill Inn.
3. Answering phones, emails, preparing documents and entering case notes into HMIS.

Primary Responsibilities/ Essential Functions:
1. Support the mission and vision of Goodwill Industries of Northern Michigan.
2. Perform work in a safe manner by observing all Goodwill safety policies and procedures.
3. Interact with all Goodwill team members, clients, and customers in a professional manner.
4. Respect the diversity of others, including but not limited to, those with cultural, ethnic, and gender differences, individuals experiencing homelessness, and persons with visible and non-visible disabilities.
5. Ensure the confidentiality of all persons served.
6. Provide a safe, dignified, and respectful environment for all persons served.
7. Knowledge and understanding of Goodwill Inn’s policies and procedures as trained and outlined in Client Services Policies and training materials.
8. Knowledge of emergency procedures to safely evacuate the building for emergencies or to move guests to a designated safe area according to established procedures as indicated in other emergencies.
9. Responsible for maintaining the cleanliness and safety of physical facility and grounds.
10. Ensure compliance with Goodwill Inn’s guest expectations, working alongside guests to meet the set expectations.
11. Responsible for intake process and exit of guests.
12. Responsible for the accurate records of daily events data collection and HMIS data entry.
13. Provide support and information to guests.
14. Responsible for the safety of all guests and visitors and compliance with Inn policies.
15. Ensure accurate guest sign-in records.
16. Provide community resource information as needed.
17. Monitor incoming and outgoing guests and visitors to the shelter.
18. Accept donations from the community and document donations; issue receipts as required.
19. Provide Inter-agency communication as necessary to secure emergency lodging or assistance for those who must be turned away when the shelter is at capacity.
20. Assist or attend to an ill or injured person within certification guidelines after summoning professional 911 emergency medical care.
21. Follow all procedures for documentation of any injury or incident.
22. Attend trainings and staff meetings as scheduled.
23. Other duties as assigned by the Management Staff.

Reports to: Operations Manager, Goodwill Inn

Supervises: Volunteers

Education, Licenses, Certifications and Experience:
1. High School Diploma or GED required.
2. Some post-secondary education in human services field preferred.

Knowledge, Skills and Abilities:
1. Effective communication skills, both verbal and written.
2. Knowledge and understanding of circumstances and issues of homelessness.
3. Previous experience in counseling, human services, housing, substance abuse and/or job placement preferred.
4. Good phone etiquette, able to type 30wpm and basic computer knowledge.
5. Able to multi-task.

Physical Requirements:
1. Standing, lifting, carrying, pushing, bending, kneeling, reaching, walking, walking on uneven surfaces, hearing, seeing, twisting, turning and repetitive movement.
2. Ability to do medium lifting, 20-30 pounds, and occasional heavy lifting.

The above statements are intended to describe the general nature and level of the work being performed by an individual assigned to this work. This is not an exhaustive list of all duties and responsibilities. Goodwill Industries of Northern Michigan management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.