Infrastructure Analyst
Synergis
Job Description
Title: Infrastructure Analyst
Anticipated Duration: 3 year W2 Contract
We are hiring two Network Analysts to join our remote team, supporting the reliability and health of our telecommunications and network infrastructure. These positions focus on proactive monitoring, event response, and coordination across internal teams and external service providers.
Position 1: Night Shift (Dedicated Team)
- Schedule: Monday – Thursday
- Hours: 9:00 PM – 7:00 AM (10-hour shifts)
- Role: Join a dedicated night operations team focused on critical after-hours network monitoring and incident response.
Position 2: 2nd Shift (Flexible Start Times available between 12PM and 3 PM)
- Schedule: Friday – Monday
- Hours: 12:00 PM – 10:00 PM, 1:00 PM – 11:00 PM, 2:00 PM – 12:00 AM or 3:00 PM – 1:00 AM (10-hour shifts
Responsibilities
- Monitor, diagnose, and resolve exceptions in enterprise infrastructure: routing, switching, wireless, and voice systems.
- Serve as the first line of support for network, transport, and wireless events.
- Interface with external telecom vendors for escalations and repair coordination.
- Maintain accurate, detailed documentation of events and resolutions.
- Collaborate across systems teams to ensure telecom network integrity.
- Continuously identify and recommend improvements to processes and tools.
Key Focus Areas
- Network devices and LAN/WAN site health
- EMS and DSCADA networks
- LTE and digital transport systems (fiber optic, microwave, wireless)
- Facility infrastructure (generators, HVAC, alarms)
- Firewalls, voice networks, and company-owned transport sites
Qualifications
- 2+ years of experience in a telecommunications infrastructure or Network Operations Center (NOC) environment preferred.
- Education or training in Telecommunications strongly desired.
- Experience in the utility industry is a plus.
Technical Skills
- Strong understanding of telecommunications troubleshooting
- Familiarity with Netcool or similar event management tools
- Working knowledge of:
- SONET (OC-12, OC-48), DWDM
- Digital Microwave & Spread Spectrum Radio Systems
- DSCADA/EMS RTU communications
- TCP/IP, TDM (T1/T3), VOIP, Cisco Routing/Switching
- DACS (DS0 to DS3), Channel Banks
- Awareness of system security standards
Soft Skills & Characteristics
- Self-starter with strong initiative and ownership
- Effective communicator with a team-first mindset
- Detail-oriented and able to juggle multiple priorities
- Analytical thinker with strong troubleshooting abilities
- Adaptable and proactive in fast-paced environments
Certifications (Preferred)
- Cisco CCNA (Routing & Switching or Wireless)
If you’re passionate about supporting critical telecom infrastructure and thrive in a fast-paced, remote operations environment, we’d love to hear from you!
The compensation range for this position is $25 to $30 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
For immediate consideration, please forward your resume to Jessica Rives at jrives@synergishr.com
If you require assistance or an accommodation in the application or employment process, please contact us at jrives@synergishr.com.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.
