IT Support Technician

Shift Details

3rd shift 10:30 PM to 7:00 AM at EW site (Sunday night through Friday morning)

Job Description:

• Imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
• Documents recording and/or distributing information.
• Has some breadth, depth and/or frequency of interaction with external contacts.
• Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
• Responsible for effective e-mail communications and ability to create and maintain basic documents/records.
• Responsible for recognizing problems with the processes/operations supported.
• Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applies some technical knowledge in the support of processes or operations.
• Understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Job Requirements:

• Knowledge of computing and networking concepts and fundamentals.
• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
• Knowledge of computer security policies and a general overall knowledge of computer security concepts.
• 1 year or more IT experience preferred, but recent college graduates will be considered

Education Requirements:

• Degree in an Information Technology discipline or equivalent experience.
• High School or secondary diploma or equivalent

Job Types: Full-time, Contract

Pay: $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Application Question(s):

• Are you comfortable with 3rd shift 10:30 PM to 7:00 AM (Sunday night through Friday morning) ?
• Please provide your email address for further communication.

Education:

• Bachelor's (Preferred)

Experience:

• IT support: 3 years (Preferred)
• Network support: 2 years (Preferred)
• Printer support: 1 year (Preferred)
• ServiceNow: 1 year (Preferred)
• Computer security: 1 year (Preferred)

Work Location: In person