Lead Guest Service Agent

Front Desk Agent – IHG Luxury Lifestyle Hotel

Jacksonville, FL

Full-Time | Rotating Shifts | Full Availability Required

Join the team at Hotel Indigo Jacksonville-Deerwood Park, where hospitality meets style and substance. We are currently seeking a professional and guest-focused Front Desk Agent with proven IHG experience to represent our brand and deliver outstanding service at our IHG Luxury Lifestyle property.

Position Requirements:

IHG system experience is REQUIRED (e.g., Opera, Concerto, IHG Loyalty knowledge)

Must have open availability, including weekends and holidays

Comfortable working rotating shifts (morning, evening, and occasional overnight)

Excellent communication and problem-solving skills

Friendly, polished, and professional demeanor

Strong attention to detail and commitment to guest satisfaction

Responsibilities:

Greet guests warmly and manage check-in/check-out efficiently

Accurately handle room assignments, payments, and folio corrections

Resolve guest concerns and elevate the guest experience with IHG service standards

Support fellow team members and maintain a welcoming lobby environment

Communicate effectively with all hotel departments to ensure guest satisfaction

Why Join Us?

Be a part of a dynamic team at a uniquely styled IHG property

Opportunities for growth within the IHG brand

Competitive compensation and employee perks

About Zieg Hospitality Corporation

Welcome to Zieg Hospitality Corporation, where passion meets purpose in the world of hospitality. As a growing leader in hotel management, we are committed to creating memorable guest experiences, fostering a culture of innovation, and empowering our associates to thrive. At Zieg, we believe that investing in our team is the key to our success, offering opportunities for professional growth, collaboration, and leadership. Our mission is driven by three core pillars: strengthening our culture through associate development, driving consumer choice for our hotels, and maximizing owner value. Join us and be part of a dynamic team that values diversity, celebrates achievements, and inspires excellence every day. Together, we’re not just building hotels—we’re building careers and unforgettable guest journeys.